Advice from utility suppliers

Southern Electric & Gas Careline

freephone 0800 622 838
textphone 0800 622 839

Information and advice service for older, disabled people and/or blind people including:

• how to recognise genuine Southern Electric or Southern Electric Gas representatives
• help if you find your meter hard to read
• special controls, switches and adaptors.

British Gas Special Advisers

tel 0845 955 5404
textphone 0845 955 5502

Information and home visits to provide safety checks and advise on adaptors and gadgets to make gas equipment easier to use for disabled and/or blind people. Large print bills are available if needed.

BT

freephone 0800 800 150

Ask for the disability team and information about specially adapted phones. A free BT booklet about equipment and services is available.

There is also a specialist BT scheme, Free Priority Fault Repair, which aims to provide a fault-free service, for vulnerable people whose phone is an essential lifeline to relatives, friends and carers, in case of an emergency