Complaints/concerns, comments and compliments about Adult Services

Hampshire County Council is committed to providing the best possible services for people living in Hampshire. By telling us what you think about our services, you can help us to continue to improve and make sure we correct any mistakes as quickly as possible. You will not be putting your rights to services at risk, so don’t be afraid to tell us what you think and what has gone wrong.

If you would like more information on the formal complaints procedure please see our publication Tell us what you think 

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Complaints about Adult Services including	Contact us by
Care at home Disablilites - both physical and learning disabilities Older people Residential and Nursing care Sensory issues - hearing loss and sight loss	Complete the on-line form Send an email - title your email 'Complaints/concerns, comments or compliments.' Send a letter, your comments on DVD, audio tape or video to Adult Services Customer Care & Complaints team Freepost SO2077, Winchester, SO23 8BR Ring Hantsdirect on 0845 603 5630 (see call charges) Send a fax to the Customer Care & Complaints team on 01962 833003
Complaints about Health issues including	Contact
Community Health Services Dentists GP practices Pharmacies etc	Hampshire Primary Care Trust Tel: 023 8047 5260 E-mail: hp-tr.complaints@nhs.net
Complaints about Mental Health issues including	Contact
Adult Mental Health Older People's Mental Health Learning Disabilities	Hampshire Partnership Trust Tel: 023 8047 5260 E-mail: hp-tr.complaints@nhs.net
Complaints about Community Hospitals	Contact
Community Hospitals	Basingstoke and North Hants NHS Foundation Trust - 01256 473202 Frimley Park NHS Foundation Trust Portsmouth Hospitals NHS Trust Southampton University Hospitals Trust Winchester and Eastleigh Healthcare NHS Trust
Neighbouring authorities	Contact
Portsmouth Southampton	Portsmouth City Council Southampton City Council
Children and families issues including	Contact
Your child’s education Children’s welfare or safety The services supplied by the Children’s Services Department	Children's Services complaints procedure

How we can help if things go wrong

You should receive services from us regardless of age, disability, race, gender, language or religion, and you should be treated with courtesy and respect by our staff and the staff we contract with. We recognise that in providing services to you, there may be times when things go wrong.

If this is ever the case you will be allocated one of our complaints and customer care co-ordinators who will make sure that your concerns are responded to. The co-ordinator will send you an acknowledgement within 3 working days of receiving your communication.

Many complaints are based on misunderstandings and they can be resolved with a simple explanation and apology. However, if a complaint is irresolvable in this way, you can contact an allocated complaints coordinator ,who will discuss what else can be done to help resolve your complaint

If you would like more information on the formal complaints procedure please see our publication Tell us what you think