Engagement and consultation

Feedback from service users and carers is at the heart of service development for Adult Services

Engagement: Transformation to 2017

Transformation to 2017

The Adult Services department is changing.

There are a range of things that will change by April 2017.

The department needs the views and experiences of people who have accessed support or care, and people who regularly provide unpaid care, to help make sure support and care in Hampshire is delivered as fairly and efficiently as possible.

The projects belong to four groups:

  • Adult Services Offer
  • Supportive Communities: working with the community and voluntary sector
  • Commissioning
  • Disabilities

See below for more information about the projects.

If you are interested in helping with any of the projects please email us at involvement@hants.gov.uk

Please say which project/s you are interested in and the best way to contact you. We will be in touch with you with information about how you can be involved.

Adult Services Offer

Care Offer

The department is seeking to clarify what it offers to help individuals achieve their social care outcomes. A new approach to planning and delivering services for individuals will focus on securing cost effective, safe and reliable care options that draw on community assets and individuals own networks. Not all care options will be offered to everyone, as legal eligibility plays a part and the department is committed to promoting independence by focusing on the strengths of individuals.

How to get involved

The department is looking for people to help us find out about the things in Hampshire that help people achieve their social care outcomes. The department wants to understand how to work in a way that promotes people’s strengths. Adult Services needs your assistance in promoting this approach.

Operating Model

The department is seeking to organise and operate differently to maintain the delivery of safe and reliable services, while reducing the size of the workforce to make savings. More will be done at the Contact Centre and online, through self-service channels. Ways of working will be more productive and there will be improved joint working with partners, all enabled by more effective technology and information. This will change the way we work with the public.

How to get involved

The department is looking for people to link with the Operating Model Advisory Group and to test and comment on tools and processes as we start to design them. Adult Services needs your assistance in promoting this approach.

Direct Payments

Direct Payments are seen by the Council as a good way to promote greater independence and choice for service users, and we want as many people as possible to benefit from them. We recognise the current processes can be difficult and off-putting. We will be looking at how we can make Direct Payments much more straightforward for service users.

How to get involved

We are currently looking for people who can come and talk to us and help us design a new process by working through ideas for change and improvement.  This can be on a wider strategic level, or more detailed work on implementation.  We would be appreciative to hear from anyone who may be interested in getting involved.


Adult Services intends to introduce a revised transport policy that sets out certain criteria which must be applied before transport is agreed and funded. This policy would seek to only fund transport where no other suitable alternative is available. Suitable alternatives may include, for instance; the use of a service user’s own mobility vehicle, sharing transport with friends and family or supported independent travel using public or community transport.

How to get involved

As part of this policy change we will be working with service users and carers to explore how to support people to become more independent with their transport, as well as identifying other suitable alternatives. This would focus on how to identify what transport is available to people and what support can be offered to help people access it.

Supportive Communities: working with the community and voluntary sector

Voluntary and community sector development

Supportive communities will make a long term difference so more people can live independently for longer. We will work with communities so friends, family and neighbours can do more for one another. We will build different relationships with communities and groups and work together to create new ways for everyone to help each other.

We are looking for Hampshire residents to support the programme with specific pieces of work, particularly residents who have:

  • experience of working with and in the voluntary sector
  • have experience of using voluntary sector services and support
  • developed local community based initiatives in their own neighbourhood or area

Roles that you can consider:

  • Offer to join the Advisory Group, which will act as a way to watch over the programme and make sure it is making good progress. Meetings and workshops are to take place once every 6-8 weeks for 2-3 hours. This will involve reviewing papers, taking part in discussions and feeding in comments.

  • Becoming a champion to share information and act as an ambassador for the programme – you would need to be available on an occasional basis and be happy speaking to others to explain what we are trying to achieve. This would suit someone who is committed to making the programme work and can help with the production of communication information.

  • Help us develop projects on one of the areas of work. These opportunities will be advertised on the engagement webpages, which will include the time commitment and skills required.


External residential and nursing care

Adult Services are developing a new residential and nursing care strategy to ensure we have modern and sustainable services available across Hampshire, with a broader range of options for people in need of our services. This area of work relates to care for older people, people with physical disabilities, and people with mental health problems. This piece of work does not relate to adults with learning disabilities.  

How to get involved

We are seeking people interested in participating in stakeholder events, working alongside our operational staff and provider services.

Day opportunities

The day activity services for older people and for people with physical disabilities are being reviewed.  These services have become less well used over the past few years for a number of reasons although they are valued by the people that use them.

We would like to achieve a more personalised approach to support people with dementia and their carers, people who would like to access different services and clubs in the community and also see if people would like to have more choice with Direct Payments.

Existing arrangements for services end in December 2016 when contracts finish. Any changes have to be sorted out before then so people feel confident and safe about any new arrangements.

How to get involved

We would like to hear from people who go to day services and their carers for their views on the services. We would also like to hear from people who don’t go and choose alternatives. Any suggestions for improvement are welcome.

We will seek feedback from people during Adult Services review process on an individual basis. We will be organising focus groups to look at some of the different themes and needs.


Enablement: doing more for yourself

We will be encouraging people to do more for themselves with more support from family and community. Adult Services will be providing support for people to learn new skills such as budgeting and travel training. They will be providing more shared support and less 1:1 and 2:1 support in the future to meet people’s needs. Drop-ins and telephone support may also be used.

There will be more alternatives to day services with increased focus upon work and education. Day services will also support people to access the community and learn new skills.

Reducing residential care

We will be encouraging the development of much more supported living in Hampshire because people have more rights living in supported living. This will mean that people will get more money from benefits and more choice and control of their support.

There will be a wider choice of shared supported housing, Shared Lives, Extra Care schemes, Community Living Networks, low cost home ownership, rented properties and other options in the future, rather than residential care. We will be encouraging some residential care homes to de-register so that they become supported living, and we plan to build new Extra Care Housing for younger adults with disabilities.

How to get involved

The main way of getting involved in discussion is through the Partnership Board. The partnership board representatives include 5 carers and 10 people with learning disabilities supported by advocacy. Board representatives often visit local groups for people in their area to talk about the learning disability plan promises.

The Partnership Board has 5 area groups called LIGs (Local Implementation Group). Transformation is just one of many topics that are discussed at the LIGs. There is an Adult Services representative who attends these LIGS and can talk about the potential changes.

Sounding Board

Working with local charity Action Hampshire, Adult Services operates a virtual panel, called Sounding Board. This panel has been set up to hear the views of adults who have an interest in care and support services such as care at home, day opportunities or residential and nursing care.

Those that take part receive three surveys a year. The information collected in the surveys help guide departmental thinking before decisions are made.

If you or your organisation would like to take part you can find details of how to apply on the Action Hampshire website.


There are no open consultations at present.

Previous engagement and consultations (now closed)


Date closed


Section 75 Agreement between Hampshire County Council and the five Hampshire Clinical Commissioning Groups. Proposals for buying and delivering health and social care support services in Hampshire



Respite care for people with physical disabilities in Hampshire consultation. Proposals to close the respite service at John Darling Mall in Eastleigh



Older People's Mental Health Strategy refresh engagement exercise


Positive Partnerships consultation

03.06 2014

Positive Partnerships 2014

Strategy - 2014

Consultation report

Action plan

Hampshire Learning Disability Plan for Adults consultation

06.12 2013

Hampshire Learning Disability Plan for Adults  Download Adobe Reader to view this PDF 2MB

Report  Download Adobe Reader to view this PDF 11MB

Summary of responses  Download Adobe Reader to view this PDF 397kB (Easy read)

Older People's Wellbeing Strategy - Ageing well in Hampshire  Download Adobe Reader to view this PDF 3MB


Older people’s Day Opportunities


The future of residential care public consultation


Consultation to integrate mental health and social care services in North East Hampshire

05.07 2013