Dementia Friendly toolkit for businesses and organisations

This toolkit is one of the initiatives being introduced by the County Council to help improve the quality of life for people living with dementia and their carers and should help our communities to become more inclusive.

Given the expected increase in the numbers of people with dementia over the next twenty years, local authorities have an important role in helping to develop dementia friendly communities that will support people in their homes and neighbourhoods.

How the toolkit can help businesses and organisations

All shops and other businesses and organisations will have customers who already have dementia. Over the coming years, more customers will develop dementia.

This toolkit has been written to give shops and other businesses and organisations some basic information that can help them  to provide great service to people with dementia.

Print or download the toolkit

Introduction to toolkit  408kb

This explains what is in the toolkit and how the tools work together.

Guidelines for engaging people with dementia and carers  730kb

This explains what a dementia friendly community means to people with dementia and carers. We believe that the people with dementia should be fully involved in developing dementia-friendly communities.

Why do we need to be dementia friendly? - Briefing notes for businesses

This explains why it is important that local businesses think about becoming more dementia-friendly.

Dementia awareness raising options for staff - Briefing notes for businesses  320kb

People with dementia have told us that it is the attitude of those they meet that is the most important aspect of a dementia-friendly community. Raising awareness of dementia among staff is therefore crucial – and this document outlines some options.

Help-pack for customer-facing staff - Briefing note for businesses  356kb

During our research we were unable to find any awareness raising materials written exclusively for customer-facing staff. This help-pack is focused on helping staff to support customers with memory problems more effectively.

Checklist for dementia friendly environments - Briefing note for organizations  344kb

There are many aspects of the physical environment that can make life easier for people with memory problems – this outlines some basic considerations as well as signposting to more detailed audit tools.

Thinking about a ‘Memory Aware’ high street scheme - Briefing note for organizations  411kb

This makes recommendations for the development of a “memory aware” high street scheme that puts people with dementia in control of how they want to be supported.