Publications - general
- Department information
- Eligibility
- Financial support, information and assessment
- Making decisions
- Complaints
- Data protection
- Preventing abuse
For a free copy of any of these publications, or if you would like a copy in another format, for example, large print, audio, braille or in another language, please contact HantsDirect on 0845 603 5630 (please see call charge information at bottom of page).
Department information
Changes to the Social Services Department
October 2005
Explanation of what’s happened to the Social Services Department and why the name has changed.
Download a copy of Changes to the Department
155kb
Eligibility
Who can get help from Adult Services?
March 2007
Eligibility criteria for care services taken from the government’s Fair Access to Care Services.
View the Who can get help web page
Download a copy of Who can get help from Adult Services?
3mbDownload an easy read copy of Easy to read version of Who can get help from Adult Services?
81kb
Financial support, information and assessment
Financial support, information and assessment for care at home and residential & nursing care services
February 2007
Information about the purpose of a financial assessment,what you need to do to prepare for an assessment meeting and details of the Financial Assessment and Benefits team.
Download a copy of Financial support, information and assessment for care at home and residential & nursing care services
919kb
Making decisions
Information about the new Mental Capacity Act which is due to be in force by autumn 2007. Produced by the Department of Health, Department for Constitutional Affairs, Public Guardianship Office and Welsh Assembly Government.
Download a copy of the Introductory leaflet - Making decisions about your health, welfare and finances...Who decides when you can't?
Download a copy of Booklet 1- For people who may be unable to make some decicions for themselves/who wish to plan ahead for the future
Download a copy of Booklet 2 - For family, friends and other unpaid carers
Download a copy of Booklet 3 - For people who work in health and social care
Download a copy of Booklet 4 - For advice workers
Download a copy of Booklet 6 - The Independent Mental Advocacy (IMCA) service
Complaints
Tell us what you think
September 2007
Information about how to make a complaint, comment or compliment and includes tear off freepost reply form.
An ‘easier to read’ version for people with learning disabilities is also available.View the Tell us what you think? web page
Download a copy of Tell us what you think (Standard Print)
178kbDownload a copy of Tell us what you think - Making a Complaint Factsheet 1(standard print)
95kbDownload a copy of Tell us what you think - Making a Complaint Factsheet 2(standard print)
68kb
July 2008
Download a copy of Tell us what you think - easier to read version
759kb
Data protection
Your Records
Standard version
November 2006
Information about what records we keep about clients, why and how we keep what we do and how records can be accessed.
View the Your Records web page
Download a copy of Your Records
248kb
Large print summary version
Download a copy of Your Records large print summary version
26kb
Subject access request form (CR11)
December 2006
Form that current or past service user should use to apply to see their ‘Adult Services’ file.
Download a copy of Subject Access Request Form
590kb
Preventing abuse
Protecting people from abuse
October 2004
Information about what to do if you suspect someone is being abused or someone is abusing you. Includes information on who might be at risk, what is meant by abuse, who might abuse, what to do and contacts for further help and advice
Download a copy of Protecting people from abuse
74kb (for the general public)
Easy to read version
Download a copy of Adult abuse is wrong
134kb
Leaflet for staff
Download a copy of Protecting people from abuse
95kb
The majority of photos in our publications are provided by John Birdsall.
To view the files in Portable Document Format (PDF) you will need Adobe Acrobat Reader. You can download this free of charge from the Adobe Website.
Call charges: Calls will cost up to 4p per minute for BT customers. Calls made using other service providers or mobiles may cost more. Alternatively call 01329 225398 - standard and local call rates apply to this number.