Staying at home


Telecare: helping to keep you safe and independent

Telecare is simple, reliable technology to help people live more securely and independently at home. It is especially helpful for older people and those with long-term conditions, because it can help reassure the individual and their relatives that the individual is safe in their own home. Telecare services can also help reduce the risk of a visit to hospital or delay the need to move to sheltered or residential accommodation.

Telecare personal alarms are sometimes referred to as community alarms. They consist of a button worn by the user round the neck or on the wrist that can instantly place a call to a 24/7 monitoring centre when the wearer has a problem or suffers a fall.

There are two ways to access Telecare in Hampshire:

Following an assessment by Adult Social Services

Hampshire County Council will fund the provision of Telecare equipment following a community care assessment to see if you have an eligible need and you meet the criteria for funded telecare. If you do, then the Council’s telecare provider, Argenti, will come to your home and supply you with a bespoke telecare package at no cost to you.


The Council has made this service available to those who do not meet eligibility criteria for a publicly funded service. Argenti, in partnership with Hampshire County Council, offers this high quality telecare service for a fee of £18.99 per month + VAT (you may be eligible for a VAT exemption). Just like the council-funded service, this will be a bespoke telecare package and will include instant access to 24/7 help and an annual ‘service health check’ in your home from our trained assessor.

If you choose to purchase the Argenti service and your circumstances change and you require more support, we can respond quickly.

For more information on this service, please contact Argenti;

To discuss these or other services further please contact Adult Services

How telecare works

A variety of telecare alarm systems are available for your home. Some of these alert a family member, friend, neighbour, nurse or warden (if you live in sheltered housing) by phone when there's something wrong.

Personal alarms: an alert can be raised with the 24/7 monitoring centre by pressing a button on your personal alarm, which you keep with you at all times in the home.

Motion sensors: can automatically switch on a bedside light at night when you get out of bed, making a trip or fall less likely.

Other sensors: the range of sensors available is very wide and if you contact Argenti to discuss the issue you are concerned about, a specialist adviser will explain the different ways in which telecare might be able to help.

Telecare that supports your good health

  • Activity monitors
  • Fall detectors
  • Incontinence sensors
  • Epilepsy sensors
  • Medication reminders and management
  • Bed or chair occupancy sensors

Telecare that supports safety in the home

  • Carbon monoxide detectors
  • Fire or smoke alarms
  • Flood detectors
  • Gas shut-off valves
  • Temperature extreme detectors
  • Bogus caller/panic buttons
  • Property exit sensors

Other sources of information and advice

Hampshire County Council has selected Argenti to be its provider of publicly funded telecare and the feedback received from service users is extremely positive. For example, 95% of users would recommend the service to others. We are confident that Argenti can provide you with a personalised and effective service that you can rely on.

Other providers of telecare are available, with different options available in different parts of the county.  For example, you could contact your housing association or your District or Borough Council (usually the Housing Department). Charities such as Age UK offer a telecare service, and the national Telecare Services Association provides a list that can be searched for local providers.


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What am I entitled to?

The local authority is here to help everyone understand their needs and, if required, provide an assessment.

For more information about what help you are entitled to, please see the Who can get help from Adult Services web pages.

Try our online self assessment