What treatment can I expect from the hospital staff?
The clinical staff in the hospital are there to make sure that you are well looked after and you get the treatment you need.
There are also some standards which NHS hospitals are required to meet. The hospital staff must:
- show respect for your privacy, dignity and religious and cultural beliefs
- handle your treatment with complete confidentiality
- look after you in a clean and safe environment
- provide a named nurse in charge of your care.
If you are not happy with the care or treatment you've received or you've been refused treatment for a condition, you have the right to complain, have your complaint investigated, and be given a full and prompt reply.
The NHS Constitution explains your rights when it comes to making a complaint.
For information on when you can be treated without your consent, see the NHS seeking concent pages.
Patient Advice and Liaison Services (PALS)
PALS is based in all main hospitals and provides confidential advice and support to anyone who has concerns about the services provided by their PCT or who needs advice about the NHS. PALS can also help you with questions about services provided by GPs, dentists, pharmacists and opticians. To find your local service, search the PALS online directory for an appropriate office where staff will be pleased to help you.
Local PALS details for: