Financial help and advice

Questions and answers about paying for social care services

If you have met the Council’s eligibility criteria for social care and have your services arranged by us you may need to pay something towards these services (this is called your chargeable Personal Budget or cPB), depending on your financial circumstances.

Below are some frequently asked questions about paying for social care services.

What if I know I won’t need care for a short while?
If you don’t need care for any reason for more than 5 days please let us know as this may reduce what you pay. Your financial assessment will have determined how much you pay towards your care. If you pay for all or most of the cost of your care, you are likely to see a reduction in what you pay. If the council pays for most of your care it is unlikely that you will pay any less as a result of a break.

Please note that your weekly payment will be re-calculated and any reduction will be reflected in your future weekly payments. Please note that this would be monthly if you pay for Direct Debit

If you do not need care for 4 days or less, this will not reduce what you pay as we no longer reduce or increase payments for any changes in care that last ONLY for 4 days or less.

To keep things straightforward, your contribution will remain the same throughout. So if you needed more care for up to 4 days, we would not increase what you pay - it is the Council’s payments to the provider that go up or down.

If your care needs change you can ask for a needs reassessment which may change your chargeable Personal Budget.

What if I did not receive care for any reason?
We no longer reduce or increase payments for any changes in care that last only for 4 days or less.

As mentioned above it is the Council’s payments to the provider that go up or down. (it is likely that the Council will need to pay the service provider in such circumstances.) To keep things straightforward, your contribution will remain the same throughout. So if you needed more care for up to 4 days, we would not increase what you pay.

If non - receipt of a service becomes something which happens regularly, we would discuss this with the service provider as it is about the quality of the services you receive. If it happens regularly, please contact your key work/team and ask them to do this for you.

What should I do before my meeting with the FAB team member?

  1. Think about and maybe ask a friend, relative or advocate to come to the meeting with you.
  2. Have a look through the form, called the Statement of Financial Circumstances (often called by its reference number, the SAS10).
  3. Gather together receipts for any expenses you have because of disability. (often called disability related expenses or DREs). These are things you have bought due to frailty and/or your disability which are not included in your support plan.
  4. Documents to show evidence of your income and outgoings (e.g. benefit notifications, bank statements/books, utility bills).

Will my benefits count as income for the financial assessment?
Please tell us about all the benefits you receive and we will give you the latest information.

As well as helping you complete the financial assessment, our FAB officers can help you to claim benefits you may be entitled to. These could provide extra money to help you contribute to your chargeable Personal Budget.

Please let us know straightaway if you start to receive a benefit, or extra benefit (s), after we have carried out your financial assessment. The extra money may make a difference to your contribution.

What happens if I spend or give away my money or property?
We can still take it into account if we think you did this to avoid paying for care services. This includes giving away property or money to someone else, spending money on expensive possessions, holidays or gifts.

In some circumstances if you give someone your property or money, they may be liable for some or all of the costs of your care. For example, if you gave away an asset or sold an asset for less than its true value.

During the financial assessment, you will have to sign a declaration that you haven’t spent or given away your money or property to avoid paying for care services.

What if I don’t agree with the outcome of the financial assessment?
If you feel we have not taken account of something important in the financial assessment, please contact the FAB (Financial Assessment and Benefits) team straight away on 01962 845 600.

If you feel you have been unfairly charged for any other reason, please contact Adult Services on 0845 603 5630.

What if I don't understand my invoice?

The Invoice Explanation leaflet Microsoft Word 660kB might be able to help you understand the invoice you have received.

What if I can’t pay or my financial situation changes?
If at any time you find yourself in circumstances that make it difficult for you to meet the costs of your care, please contact us straightaway. If you know who your social worker is please contact them. If not, please contact 0845 603 5630 and let us know what has happened. We can then discuss with you ways of dealing with the situation.

If your financial circumstances change permanently, please let our FAB team know straightaway. We will also review your financial assessment each year to make sure that you contribute to pay the right amount.

 

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What am I entitled to?

The local authority is here to help everyone understand their needs and, if required, provide an assessment.

For more information about what help you are entitled to, please see the Who can get help from Adult Services web pages.

Try our online self assessment