Performance Indicators (PI's) and outcomes
All services are required to submit data in respect of all of the performance indicators detailed in their contracts. In addition to these indicators services are required to provide answers to the information gathering questions in the PI workbooks (these are determined by client group).
Workbooks should be downloaded from SPOCC.net using the guidance below (unless the service is a community alarm service or a housing improvement agency service).
Guidance on how to complete all parts of the workbook
Guidance for Audit visits - Issued to providers prior to an audit visit.
Hampshire PI Returns - Poor Performance - Details the standards set by Supporting People
We will be collecting amalgamated outcome information from services during 2012/13.
For short term services the outcome questions have been added to the quarterly Performance Indicator Workbooks whilst the long term services will be sent an additional workbook at the end of the third quarter.
If you have any questions please contact the Performance Team