Hampshire Archives and Local Studies

How We Did

Jan to Mar 2014 2013
Visitors 2057 2304
Documents produced 6536 6710
Telephone enquiries 1771 1874
Letter enquiries 52 71
Email enquiries 1625 2531
Hours of paid research 32 22.6
Performance Indicators   0
Documents produced after 20 minutes 5 0
Letter/email replies after 5 working days 0 0
Paid research sent after one calendar month 0 0
Postal copy orders sent after 10 working days 0 0
 
Apr to Jun 2014 2013
Visitors 1777 1896
Documents produced 6921 6961
Telephone enquiries 1422 1714
Letter enquiries 29 91
Email enquiries 792 2891
Hours of paid research 35 39
Performance Indicators    
Documents produced after 20 minutes 0 12
Letter/email replies after 5 working days 0 5
Paid research sent after one calendar month 0 0
Postal copy orders sent after 10 working days 0 0
 
Jul to Sep 2014 2013
Visitors 1791 2150
Documents produced 6688 7550
Telephone enquiries 1367 1776
Letter enquiries 40 93
Email enquiries 858 2349
Hours of paid research 24 32.5
Performance Indicators    
Documents produced after 20 minutes 9 2
Letter/email replies after 5 working days 0 3
Paid research sent after one calendar month 9 0
Postal copy orders sent after 10 working days 0 0
 
Oct to Dec 2014 2013
Visitors 1797 1884
Documents produced 6508 6850
Telephone enquiries 1285 1640
Letter enquiries 17 110
Email enquiries 702 2298
Hours of paid research 24 45
Performance Indicators   0
Documents produced after 20 minutes 15 0
Letter/email replies after 5 working days 0 2
Paid research sent after one calendar month 0 0
Postal copy orders sent after 10 working days 0 0
Digital photographs missed 14 day target 0 0
 

 
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