Hampshire Archives and Local Studies

How We Did

Jan to Mar 2016 2015
Visitors 1545 1675
Documents produced 5430 6037
Telephone enquiries 1139 1368
Letter enquiries 53 11
Email enquiries 1147 889
Hours of paid research 28 27
Performance Indicators    
Documents produced after 20 minutes 6 0
Letter/email replies after 5 working days 0 0
Paid research sent after one calendar month 0 0
Postal copy orders sent after 10 working days 2 0
Digital photographs missed 14 target 0 0
 
Apr to Jun 2016 2015
Visitors 1361 1383
Documents produced 3519 5339
Telephone enquiries 619 1213
Letter enquiries 0 10
Email enquiries 930 1256
Hours of paid research 8 27
Performance Indicators    
Documents produced after 20 minutes 62 12
Letter/email replies after 5 working days 0 0
Paid research sent after one calendar month 0 0
Postal copy orders sent after 10 working days 3 0
Digital photographs missed 14 target 0 0
 
Jul to Sep 2015 2014
Visitors 1613 1791
Documents produced 6444 6688
Telephone enquiries 1228 1367
Letter enquiries 28 40
Email enquiries 1164 858
Hours of paid research 27 24
Performance Indicators    
Documents produced after 20 minutes 1 9
Letters/emails replied to after 5 working days 0 0
Paid research sent after one calendar month 0 0
Postal copy orders sent after 10 working days 2 9
Digital photographs missed 14 day target 0 0
 
Oct to Dec 2015 2014
Visitors 1429 1797
Documents produced 5253 6508
Telephone enquiries 1078 1285
Letter enquiries 32 17
Email enquiries 996 702
Hours of paid research 23 24
Performance Indicators    
Documents produced after 20 minutes 0 15
Letter/email replies after 5 working days 0 0
Paid research sent after one calendar month 0 0
Postal copy orders sent after 10 working days 0 0
Digital photographs missed 14 day target 0 0
 
 
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