Monthly statistics
Monthly user statistics and performance indicators showing how many visitors we had, how many documents we produced etc during the most recent month and previous months. It also shows how we have performed with regard to our performance indicators. The figures for the corresponding month in the preceding year are also shown (where available), in order to provide a comparison.
|
January
|
2012
|
2011
|
|
Visitors
|
884
|
895
|
|
Documents produced
|
2024
|
2663
|
|
Copies sold
|
1530
|
1583
|
|
Telephone enquiries
|
652
|
700
|
|
Letter enquiries
|
58
|
49
|
|
Email enquiries
|
917
|
763
|
|
Hours of paid research
|
17.30
|
20.30
|
|
Performance Indicators
|
|
|
|
Documents produced after 20 minutes
|
1
|
1
|
|
Letter/email replies after 5 working days
|
0
|
0
|
|
Paid research sent after one calendar month
|
0
|
0
|
|
Postal copy orders sent after 10 working days
|
0
|
0
|
|
February
|
2012
|
2011
|
|
Visitors
|
1001
|
1131
|
|
Documents produced
|
2249
|
2531
|
|
Copies sold
|
625
|
1711
|
|
Telephone enquiries
|
727
|
779
|
|
Letter enquiries
|
50
|
55
|
|
Email enquiries
|
1014
|
794
|
|
Hours of paid research
|
25
|
20
|
|
Performance Indicators
|
|
|
|
Documents produced after 20 minutes
|
0
|
0
|
|
Letter/email replies after 5 working days
|
0
|
0
|
|
Paid research sent after one calendar month
|
0
|
0
|
|
Postal copy orders sent after 10 working days
|
0
|
0
|
|
March
|
2012
|
2011
|
|
Visitors
|
835
|
1297
|
|
Documents produced
|
2420
|
3503
|
|
Copies sold
|
2291
|
1840
|
|
Telephone enquiries
|
660
|
599
|
|
Letter enquiries
|
47
|
77
|
|
Email enquiries
|
883
|
863
|
|
Hours of paid research
|
16.30
|
16.30
|
|
Performance Indicators
|
|
|
|
Documents produced after 20 minutes
|
0
|
0
|
|
Letter/email replies after 5 working days
|
0
|
0
|
|
Paid research sent after one calendar month
|
0
|
0
|
|
Postal copy orders sent after 10 working days
|
0
|
0
|
|
April
|
2011
|
2010
|
|
Visitors
|
792
|
990
|
|
Documents produced
|
2025
|
2126
|
|
Copies sold
|
738
|
1707
|
|
Telephone enquiries
|
590
|
676
|
|
Letter enquiries
|
64
|
75
|
|
Email enquiries
|
749
|
791
|
|
Hours of paid research
|
15
|
13.5
|
|
Performance Indicators
|
|
|
|
Documents produced after 20 minutes
|
0
|
0
|
|
Letter/email replies after 5 working days
|
6
|
2
|
|
Paid research sent after one calendar month
|
0
|
0
|
|
Postal copy orders sent after 10 working days
|
0
|
0
|
|
May
|
2011
|
2010
|
|
Visitors
|
1083
|
1214
|
|
Documents produced
|
2512
|
2679
|
|
Copies sold
|
2134
|
1937
|
|
Telephone enquiries
|
632
|
627
|
|
Letter enquiries
|
41
|
59
|
|
Email enquiries
|
703
|
715
|
|
Hours of paid research
|
13.5
|
12
|
|
Performance Indicators
|
|
|
|
Documents produced after 20 minutes
|
13
|
0
|
|
Letter/email replies after 5 working days
|
1
|
2
|
|
Paid research sent after one calendar month
|
0
|
0
|
|
Postal copy orders sent after 10 working days
|
0
|
0
|
|
June
|
2011
|
2010
|
|
Visitors
|
950
|
890
|
|
Documents produced
|
2114
|
2114
|
|
Copies sold
|
1409
|
1413
|
|
Telephone enquiries
|
637
|
674
|
|
Letter enquiries
|
46
|
51
|
|
Email enquiries
|
896
|
762
|
|
Hours of paid research
|
19.3
|
17
|
|
Performance Indicators
|
|
|
|
Documents produced after 20 minutes
|
0
|
0
|
|
Letter/email replies after 5 working days
|
0
|
3
|
|
Paid research sent after one calendar month
|
0
|
0
|
|
Postal copy orders sent after 10 working days
|
0
|
0
|
|
July
|
2011
|
2010
|
|
Visitors
|
932
|
1013
|
|
Documents produced
|
2735
|
2162
|
|
Copies sold
|
1209
|
1799
|
|
Telephone enquiries
|
643
|
637
|
|
Letter enquiries
|
37
|
59
|
|
Email enquiries
|
806
|
892
|
|
Hours of paid research
|
12.3
|
12.5
|
|
Performance Indicators
|
|
|
|
Documents produced after 20 minutes
|
0
|
0
|
|
Letter/email replies after 5 working days
|
0
|
3
|
|
Paid research sent after one calendar month
|
0
|
0
|
|
Postal copy orders sent after 10 working days
|
0
|
0
|
|
August
|
2011
|
2010
|
|
Visitors
|
1018
|
1185
|
|
Documents produced
|
2180
|
2303
|
|
Copies sold
|
1665
|
2395
|
|
Telephone enquiries
|
653
|
604
|
|
Letter enquiries
|
27
|
65
|
|
Email enquiries
|
906
|
886
|
|
Hours of paid research
|
12
|
14
|
|
Performance Indicators
|
|
|
|
Documents produced after 20 minutes
|
0
|
0
|
|
Letter/email replies after 5 working days
|
1
|
0
|
|
Paid research sent after one calendar month
|
0
|
0
|
|
Postal copy orders sent after 10 working days
|
0
|
0
|
|
September
|
2011
|
2010
|
|
Visitors
|
877
|
1133
|
|
Documents produced
|
1952
|
2607
|
|
Copies sold
|
1424
|
1907
|
|
Telephone enquiries
|
628
|
691
|
|
Letter enquiries
|
62
|
81
|
|
Email enquiries
|
926
|
948
|
|
Hours of paid research
|
13.30
|
19
|
|
Performance Indicators
|
|
|
|
Documents produced after 20 minutes
|
0
|
0
|
|
Letter/email replies after 5 working days
|
3
|
1
|
|
Paid research sent after one calendar month
|
0
|
0
|
|
Postal copy orders sent after 10 working days
|
0
|
0
|
|
October
|
2011
|
2010
|
|
Visitors
|
943
|
1091
|
|
Documents produced
|
2273
|
2332
|
|
Copies sold
|
1496
|
2235
|
|
Telephone enquiries
|
702
|
612
|
|
Letter enquiries
|
54
|
56
|
|
Email enquiries
|
826
|
866
|
|
Hours of paid research
|
20.30
|
23
|
|
Performance Indicators
|
|
|
|
Documents produced after 20 minutes
|
0
|
0
|
|
Letter/email replies after 5 working days
|
0
|
0
|
|
Paid research sent after one calendar month
|
0
|
0
|
|
Postal copy orders sent after 10 working days
|
0
|
0
|
|
November
|
2011
|
2010
|
|
Visitors
|
883
|
1039
|
|
Documents produced
|
2160
|
2793
|
|
Copies sold
|
1730
|
1924
|
|
Telephone enquiries
|
736
|
508
|
|
Letter enquiries
|
59
|
45
|
|
Email enquiries
|
853
|
727
|
|
Hours of paid research
|
20.30
|
18
|
|
Performance Indicators
|
|
|
|
Documents produced after 20 minutes
|
5
|
2
|
|
Letter/email replies after 5 working days
|
2
|
0
|
|
Paid research sent after one calendar month
|
0
|
0
|
|
Postal copy orders sent after 10 working days
|
0
|
0
|
|
December
|
2011
|
2010
|
|
Visitors
|
465
|
306
|
|
Documents produced
|
1271
|
1177
|
|
Copies sold
|
1042
|
951
|
|
Telephone enquiries
|
453
|
373
|
|
Letter enquiries
|
35
|
32
|
|
Email enquiries
|
506
|
538
|
|
Hours of paid research
|
17
|
11
|
|
Performance Indicators
|
|
|
|
Documents produced after 20 minutes
|
0
|
0
|
|
Letter/email replies after 5 working days
|
3
|
0
|
|
Paid research sent after one calendar month
|
0
|
0
|
|
Postal copy orders sent after 10 working days
|
0
|
0
|
