Charges and Response Times
HBIC reserves the right to charge a fee to commercial organisations based on the reasonable costs for staff to extract, process and supply the data to the enquirer. This is not a charge for the data itself. Some categories of enquirers are exempt from charges, for instance HBIC's partners, voluntary conservation bodies & local groups, students and members of the public. Please contact us before submitting a request if you are unsure whether charges will apply.
A typical information request covering up to a 2km radius from a supplied grid reference, comprising maps of statutory and non-statutory sites and lists of protected/notable species, will take on average between 1 and 2 hours. Enquiries covering smaller areas, or requiring less information, will typically take less time and will therefore incur smaller charges. However, there is a minimum charge of £180 per hour plus VAT per enquiry, unless no relevant data exists within the search area, when the fee will be waived.
Note: A proportion of the income received is redirected to the Hampshire Species Recording Groups in recognition of the valuable data they contribute. For some of the rarer, more sensitive species, data requesters will be forwarded to the relevant species group where more detailed information can be obtained.
Please note that from the 15 April 2013 our charges for requests from commercial organisations increases to £180 per hour.
Response times and estimates
HBIC endeavour to supply all information within 10 working days of receiving a completed Information Request Form and certainly within the timescales imposed by the Environmental Information Regulations. Estimates of the cost to supply data are not normally supplied for information searches likely to take less than two hours to complete, and as such the cost to complete an information request will not exceed £360 plus VAT without prior agreement from the enquirer.
Estimates will automatically be provided for more complex enquiries likely to take more than two hours to complete, and can be provided for other enquiries on request. We aim to provide estimates within 2 working days of receiving a completed Information Request Form, and once confirmation to proceed has been received the data will normally be supplied within 10 working days of this confirmation unless otherwise agreed.
Please note, therefore, that requesting an estimate may result in the delay of supplying the information. If you wish to proceed without an estimate, or you wish to provide a higher limit to the cost of supplying the information, and therefore receive the data at the earliest opportunity, please indicate this on your application.
Please read our Charging Policy 80kb for further details.
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