The current Catering Support Service Level Agreement (SLA) continues through to 2017 following issue in 2011. However, following the changes to school budget allocation, the documents below have been revised from those originally issued. These documents now show the agreed arrangements from April 2013 onwards:
The Catering Support team offer several services to their customers and these are listed below.
Advice and Support
Provide advice and support to schools, catering managers and providers on all catering related issues.
Catering and Free Meal Eligibility Administration
Provide support on catering administration
Alert schools, meal providers and the Education Department on legislative issues relating to free meal eligibility.
Provision and support of online checking system for free school meal eligibility.
Kitchen Equipment Management
Organise kitchen equipment maintenance; reviewing, repairing and replacing heavy kitchen equipment on behalf of schools.
Provide advice and support on kitchen refurbishment and design to help meet legislative requirements and improve service.
Liaise with County Supplies to draft equipment supply contracts and quality after sales service
Liaise with Property Services on equipment maintenance contracts.
Food Safety and Health and Safety
Arrange Service Level Agreements with regulatory and specialist organisations to ensure the food provided is safe and meets nutritional standards (food testing and dietetic services).
Liaise with Environmental Health Officers on issues identified from inspections
Work with Hampshire's Home Liaison EHO Group on behalf of schools to ensure adherence to food safety legislation.
Represent schools on the County Council's Food Safety Group, advising on catering legislation.
Audit and Monitor Provider Performance
Assess provider performance (term maintenance contractors, food providers etc) via systematic audits carried out by HC3S managers and self assessment monitors.
Issues identified from such audits/monitors are discussed with the relevant parties who work in partnership with schools to rectify the issues.