Concerns, complaints, comments and compliments
It is important to receive feedback from our customers about the services we provide. Here are the options available:
Ofsted (Office for Standards in Education) want to hear from parents if there is a concern about a childcare or early years education provider which affects the care of a child.
Call the Ofsted helpline on 0300 123 4666
Your feedback about services provided by Hampshire County Council, Services for Young Children and the Hampshire Childcare and Family Information Team are important to us.
Listening and responding to your views helps us monitor the effectiveness and quality of our services and helps us improve our services to you in the future.
Hampshire County Council have a dedicated response team who will deal with customer concerns, complaints or comments. Details are available from the Comments, suggestions and complaints web page.
You can make a complaint in writing, by email, by telephone, by fax, or you can fill in an online complaints form.
This can be done by contacting us direct:
Write to: Head of Service, Services for Young Children, Hampshire County Council, 4th Floor, Elizabeth II Court North, Winchester, Hampshire SO23 8UG
Telephone: 01962 847070
If the comment or compliment is for the Hampshire Childcare and Family Information Team having used their service, there is a Questionnaire to provide feedback.