YouthTube - for young people in Hampshire

Your rights

Where to seek help

Your consumer rights

For everything you need to know about your rights when you buy something, make sure you check out the CAB. They will give you advice on subjects like scams, shopping, cars, utilities and much more.

Here’s a lowdown of your basic rights when you go shopping.

Goods must be:

  • of satisfactory quality (clothes should not have holes in them)
  • fit for purpose (a waterproof jacket shouldn’t leave you drenched in the rain)
  • as described (a blu-ray player should play DVDs in high definition).

You are entitled to a repair, replacement, partial of full refund if the goods you buy do meet any or all of these requirements. However, if you’ve changed your mind, broken the goods or were told about faults beforehand, you will not be entitled to a any of these.

If you receive a lot of junk mail, or receive mail for a previous tenant of your home, you can join preference services for mail and telephone.

Top tips for better shopping

  • Look around for offers and deals; you might find what you’re looking for at a better price.
  • Don’t feel pressured into buying something you don’t want. You can always come back later.
  • Ask questions about what you’re buying – how does it work? How much is it? How long will it last?
  • If you want to complain, be polite but make sure you stand your ground!

Print your free consumer rights card and keep in your wallet in case you need help when shopping.

Useful links


What age?

Medical Treatment and Examination

For full details of your rights visit the Department of Health website.

Under 16? Want to work?

You should contact the child employment team if you are considering taking a part-time job.

Minimum Wage

Find out the current national minimum wage at or contact the Helpline on 0845 6000 678

Your Rights at Work

Employees expect to be treated fairly and considerately.

This is generally supported by the law. It is illegal to discriminate against people at work on the grounds of:

For further information on your rights at work visit the ACAS website. You can also contact the Equality and Human Rights Commission if you feel your employer is failing to respect your beliefs

For further information on your rights at work see our dedicated pages.


Equal opportunities

Visit Is that discrimination? for easy-to-read practical guides, real-life stories, tips and quizzes, discrimination sound files and a problem page.

Race and equality

The Race Relations Act makes it unlawful to discriminate against anyone on grounds of race, colour, nationality (including citizenship), or ethnic or national origin. Visit the Equality and Human Rights Commission if you have been treated unfairly because of your race.

If you have seen any form of advertising that you found racially offensive you can make your complaint heard by contacting the Advertising standards agency.

Sexual equality

The 1975 Sex Discrimination Act made it illegal to treat people differently because of their sex. Visit for a brief overview of the Sexual Discrimination Act.

Rights for lesbian, gay and bisexual people

Visit Stonewall - lesbian, gay and bisexual rights actions group

Disabled people's rights

All disabled people have the same rights as able-bodied people. There are two acts that ensure discrimination against disabled people is prevented. These are the Disability Discrimination Act 1995 and the Disability Rights Commission (DRC) Act 1999.
These acts outline the rights of disabled people in the areas of employment, access to goods, facilities and services, buying or renting land or property, education and transport.

What you can do

Having a disability entitles you to certain rights and help in your daily life. Contact the Equality and Human Rights Commission for advice and help.


Crime and Law

You, the Police and the Courts

You have the right to be treated fairly and with respect by the police. Be aware of your rights if you are stopped or taken to the police station.

Your rights on arrest

You do not have to say anything to the police. BUT if you are later charged with a crime and you have not mentioned, when questioned, something that you later rely on in court, then this may be taken into account when deciding if you are guilty. You should not be intimidated into answering questions. Arrange for a solicitor to see you at the police station as soon as possible.

Stop and search advice and information. You can find information for young people on crime and justice on

For legal advice visit Legal Services Commission. To find a solicitor or legal adviser visit the Community Legal Advice website.

For information on Legal Aid visit website

For full details of the various sentences and orders that can be imposed, visit the Hampshire Youth Offending Team.


Search YouthTube

Volunteers needed

We are looking for 16 -16.5 year old volunteers to help with tobacco, alcohol, firework and solvent test purchasing to check shops are complying with the laws on underage sales. If you are interested in helping us during occasional school holidays, evenings or weekends visit the underage sales team, Trading Standards.