Supporting Hampshire's Troubled Families Programme

About the Supporting Troubled Families Programme

Trying to deal with more than one problem at a time, can make it difficult for families to get the right help and support. Although each family is different, many have issues relating to:

  • Crime and anti-social behaviour
  • Education, children not in school
  • Worklessness, adults on out-of-work benefits
  • Young people not in employment, education of training
  • Problems with drugs and/or alcohol
  • Physical or mental health problems
  • Domestic violence and abuse
  • Families at risk of homelessness or unmanaged debts
  • Young children failing to thrive
  • Unhealthy weight and/or malnutrition concerns

Many families tell us that they know help is available, but trying to get the right help, from the right organisation, at the right time, is not always easy.

Supporting Families in Hampshire is a new way of doing things – providing extra practical help early on to stop problems getting worse.

We ask families about the things that are important to them, about the things that might help, and what we can do differently to support them.

This is how we start working together to get things back on track.

What help is available?

It will vary from family to family, and will depend on the sort of support you need. Some families may need help with, for example, getting children going to school regularly and help with finding work. Others may have family members involved in crime, or with addiction problems. Some may have all of these and more.

What’s different about this?

Supporting Families is about working with the whole family, not just the children, or a single family member. Each family will have a main point of contact who they get to know, who will help co-ordinate support services with them, and who they can contact when they want to talk about things, or need further help. We will also work with you to put together a single family plan for help and support.

What’s in it for my family?

When we talk to families, most say they want support and encouragement. They want to be listened to, have their needs understood, have people do what they say they are going to and to get back to them, and services that work for, and not against them.

The aim is not just to fix problems, but to help people discover their own abilities, and become more independent.

This is what we hope you will get from being involved in Supporting Families.

How long does the help last for?

We would expect to be working with you for anything from a few months, to a year and beyond.

What happens if I don’t want to take part?

You don’t have to take part, but we would really like you to join the programme which can help you to deal with a range of difficult issues - from truancy, unemployment and offending, as well as difficult behaviour/relationships, housing, alcohol/drugs and budgeting. The programme can help if you are facing threat of eviction, prosecution if your children are not going to school regularly, or court action for anti social behaviour or offending.

What happens next?

If you and your family want to know more, we will arrange a meeting with you and start work on building your family plan together. Once you’re happy with the plan, you sign it, then we sign it, and we will look at it regularly together to make sure that you’re getting the help and support you need.

Data Sharing

Local partners of the programme will be identifying those families with the most pressing and complex needs. This will involve some sharing of personal information between council departments and other relevant partners and agencies. Information will be held and shared securely and will be accessed only by those with a need to know.

Any sharing will be necessary, proportionate and lawful for the purpose of identifying those families who most need this help and to ensure that services are better coordinated and focused for those families. Identified families will be contacted