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Hampshire's Supporting Troubled Families Programme

How the programme is working in Hampshire

Phase 1 of the Programme in Hampshire (2012-15) targeted 1,600 families with multiple and complex issues from across the county, overseen by a Partnership Board chaired by Councillor Keith Mans, Hampshire County Council’s Executive Lead Member for Children's Services and Deputy Leader.

Phase 2 of the programme started in January 2015 and will target 5,600 families for support up to 2020 (1,100 in 2015/16).

The programme is delivered locally through ten Local Co-ordination Groups (LGCs) based on district council boundaries, headed by a senior responsible officer (SRO). The LGC in each area is responsible for coordinating, supporting and challenging local teams and agencies to identify and work with families.

What families can expect

At a local level, families in the programme can expect:

  • a dedicated point of contact (known as a key worker/agency)
  • agencies working in a better coordinated and joined up way supporting the whole family
  • A single plan for each family. The Family Plan will set out clearly:
    • what the key worker or lead agency will do
    • what the family will do
    • what the other agencies involved will do.

The aim of the plan

The aim of the plan will be to:

  • help get children attending school regularly
  • help parents and young adults find work or training
  • lower levels of crime and or anti-social behaviour
  • improve physical and mental health issues
  • reduce the number of reported domestic incidents
  • increase children’s levels of development and health check scores
  • help families to work better as a unit – able to look after and support each other
  • join up the help and support from all the agencies involved

The length of time spent working with each family will vary depending on their needs, from a few months to up to a year and beyond.

Additional support

Where appropriate additional support is also available from:

  • Intensive family support services delivered by the Transform Consortium, was available for 500 families in Phase 1 and will be available for up to a further 250 families in 2015/16.
  • Innovation Grant Projects – has been funded by Hampshire County Council to deliver additional innovative approaches to support families with multiple problems across parts of or the whole of Hampshire.
  • Employment and training support workers helping family members get back to employment, training and volunteering.
  • Health Trainers – to help families lead healthier lifestyles and increase employment opportunities.
  • Additional local support – funding has been devolved to each LGC to fund additional support and services for identified families.

The journey map  Download Adobe Reader to view this PDF 147kB summarises the key stages and processes of the programme. Please note that local practice may differ. If you have any queries please contact your local SRO.

The focus will be on providing early help when a child or family needs support and enabling families to access services that will have the maximum impact. Each family’s issues will be targeted as a whole, rather than individually.

In Hampshire the programme anticipates working with at least 1,100 families and will link in with existing projects as well as develop new approaches to tackling long term and persistent issues.

In Phase 1 approximately 60 per cent of the funding to help Hampshire deliver the programme was paid up front by the Department for Communities and Local Government; with the remainder paid on a ‘payment by results’ basis. In Phase 2, 55% will be paid up front. In addition to the DCLG funding the County Council contributed £1.4 million over the three year programme. The programme is also supported by significant resource contributions from Hampshire Constabulary, District Councils and Job Centre Plus. It is also part of the Police and Crime Commissioner’s (PCC) Police and Crime Plan 2013-17 and is a strategic priority for Public Health England (PHE).