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Supporting Hampshire's Troubled Families Programme

How the programme is working in Hampshire

The Programme in Hampshire is targeting at least 1,600 families from across the county and is overseen by a Partnership Board chaired by Councillor Keith Mans, Hampshire County Council’s Executive Lead Member for Children's Services and Deputy Leader.

The programme is delivered locally through ten Local Co-ordination Groups (LGCs) based on district council boundaries, headed by a senior responsible officer (SRO). The LGC in each area is responsible for coordinating, supporting and challenging local teams and agencies to identify and work with families.

What families can expect

At a local level, families in the programme can expect:

  • a dedicated point of contact (known as a key worker/agency)
  • agencies working in a better coordinated and joined up way supporting the whole family
  • A single plan for each family. The Family Plan will set out clearly:
    • what the key worker or lead agency will do
    • what the family will do
    • what the other agencies involved will do.

The aim of the plan

The aim of the plan will be to:

  • help improve parenting
  • help get children back into school
  • help manage relationship conflicts
  • provide specialist help for parents to find work
  • join up the help and support from all the agencies involved.

The length of time spent working with each family will vary depending on their needs, from a few months to up to a year and beyond.

Additional support

Where appropriate additional support is also available from:

  • Intensive family support services - will be available for up to 500 families;
  • Innovation Grant Projects – funded by Hampshire County Council to deliver additional innovative approaches to support families with multiple problems across parts of or the whole of Hampshire;
  • Employment and training support workers helping family members get back to employment, training and volunteering.
  • Additional local support – funding has been devolved to each LGC to fund additional support and services for identified families.

The journey map  Download Adobe Reader to view this PDF 207kB summarises the key stages and processes of the programme. Please note that local practice may differ. If you have any queries please contact your local SRO.

The focus will be on providing early help when a child or family needs support and enabling families to access services that will have the maximum impact. Each family’s issues will be targeted as a whole, rather than individually.

In Hampshire the programme anticipates working with at least 530 families in year one, 712 in year two and 348 in year three, and will link in with existing projects to help families, as well as develop new approaches to tackling long term and persistent issues.

Approximately 60 per cent of the funding to help Hampshire deliver the programme will be paid up front by the Department for Communities and Local Government; the remainder will be paid on a ‘payment by results’ basis. In addition the County Council is contributing £1.4 million over the three year programme. The programme will also be supported by significant resource contributions from Hampshire Constabulary, District Council’s and Job Centre Plus. It is also part of the Police and Crime Commissioner’s (PCC) Police and Crime Plan 2013-17 and is a strategic priority for Public Health England (PHE).