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Bus passes and concessionary travel

Disabled person's bus pass

How to apply When can I travel? Community services? What can't I use my bus pass for? How do I renew my pass? Am I eligible?

How to apply

Application forms are available in Hampshire from:

Alternatively:

Fill your application form in and send it to us at:

Concessionary Travel
PO Box 696
FAREHAM
PO14 9PD

Remember to enclose:

  • a passport sized colour photograph with your name and date of birth printed on the back - photograph guidance
  • proof of disability and address for the disabled person's bus pass, companion pass or vouchers

Only copies of documents are required. They will not be returned to you. Do not send originals.

We will process your completed application and you will be sent your new pass or vouchers in the post, or you will be contacted for further information.

When can I travel?

  • Free all day travel on journeys which start in Hampshire (excludes Portsmouth and Southampton), regardless of where you are travelling to.

For journeys starting outside of Hampshire (including Portsmouth and Southampton), you can travel for free at 'off-peak' times

  • Free 'Off-peak' travel between 9.30am and 11pm Monday to Friday and all day at weekends and on public holidays on local bus services throughout England

  • Half fare travel on some special services, such as Call and Go or Dial a Ride.

Community services

In addition to bus services you can use your bus pass on any of the following community services:

  • Cango
  • Call and Go (at half fare) - including the Hart Shopper, Fleet Link and the Yateley Shopper, as long as you meet the Call & Go scheme's eligibility rules
  • Dial a Ride and Dial a Ride contact shopping trips (at half fare) (including Eastleigh Parish Links) as long as you meet the Dial a Ride scheme's eligibility rules
  • Park and Ride services that are registered as local bus services (though you must still pay for the parking) and also County Council contracted taxishare and carshare schemes

What can't I use my bus pass for?

Bus passes are not valid on:

  • services where most seats can be reserved in advance of travel such as coaches. However, you can still use your pass on the special locally booked services mentioned above, like Dial a Ride
  • temporary services running for less than six weeks (eg shuttle buses to special events)
  • tourist services or services on vehicles of historical interest (eg New Forest Tour bus)
  • rail replacement services
  • services where 'extras' (eg refreshments or car parking) are included in the fare (but remember you can still use your pass for Park and Ride services registered as a local bus service)
  • taxis
  • rail services
  • ferries
  • voluntary car schemes
  • non-Hampshire County Council carshare schemes
  • Hedge End Park Minibus Service
  • Shopmobility

How do I renew my pass?

We will renew your pass automatically for up to five years after checking eligible users for changes in their circumstances. This will include checks with registration services, and other databases, including the National Fraud Initiative.

Am I eligible?

Do I qualify as disabled?

You must be aged five or older, and be:

  • blind or partially sighted, or

  • profoundly or severely deaf, or

  • without speech, or

  • have a disability, or injury, which has a substantial and long-term effect on your ability to walk, or

  • have no arms or have long-term loss of the use of both arms, or

  • have a severe learning disability, including an arrested state of development from birth, or

  • have been prevented from holding or would have been refused a driving licence under Part III of the Road Transport Act 1988, under section 92 of the Act (physical fitness) on grounds other than persistent misuse of drugs or alcohol, or

  • a member or veteran of the Armed Services who has been seriously injured in service.

If a temporary disability condition is claimed, it must meet one of the categories above and the concession should only be issued for the duration of disability described. The application must be accompanied by a healthcare professional's report.

DVLA long term refusal or withdrawal of driving licence on medical grounds please print and send your application with evidence to Concessionary Travel P O Box 696 Fareham PO14 9PD. These passes are not covered by the on-line application process.

If you are in residential accommodation, you may still be entitled to a concessionary travel pass. Please print and send in your application with evidence to Concessionary Travel P O Box 696 Fareham PO14 9PD. These passes are not covered by the on-line application process.

What proof of disability do I need to provide?

When you apply for a disabled person's bus pass, disabled person plus companion pass or vouchers on the grounds of disability, we will need a completed application form plus a current passport sized colour photograph with your name and date of birth printed on the back and a copy of one of the following and proof of your address - e.g. a recent utility bill.

  • Hampshire County Council Blue Badge or number

  • award letter for any Attendance Allowance

  • award letter for the Higher Rate Mobility Component of Disability Living Allowance

  • award letter for a War Pensioners Mobility Allowance

  • award letter for guaranteed income payment for tariff levels 1-8 under the 2005 Armed Forces Compensation Scheme

  • letter from the DVLA giving notice of long term refusal or withdrawal of driving licence on medical grounds (misuse of alcohol or drugs are not included under this scheme)

  • award letter for personal independence payment (PIP) where the applicant has been awarded at least 8 points or more for the PIP "Moving Around" and "Communicating Verbally" activities

  • plus a healthcare professional's report e.g. physiotherapist, podiatrist, nurse etc. containing their contact details (only if applying for a companion pass).