Improving customer service

Hampshire County Council is committed to continuously improving customer service and access to services. This priority is about:

• Making it easier to contact the Council by phone, email, or in person.
• Publishing clear information about services.
• Developing the range of services that can be accessed online.
• Making sure that we communicate with service users, residents and partners in the most cost effective way.

In 2011/12:

We were able to offer 95.2% of parents a place for their child at their first preferred secondary school for September 2012, almost 10% higher than the national average.

More online ‘self-service’ systems were developed, so that residents can access services over the internet 24 hours a day.

The Tell us Once service was launched, allowing local council services to share information when a death is registered in Hampshire, so that the bereaved do not need to contact a range of different organisations / departments.

97% of visitors to Archives and Local Studies at Hampshire Record Office rated the service as either good or very good.

99% of people using Household Waste Recycling Centres said they were either very satisfied or satisfied with the service.

98.8% of parents taking part in the annual satisfaction survey for children’s centres reported that they were satisfied with the service received.

You can find out more about our performance in the Cabinet report: Open for Business: 2011/12 annual performance report