Queen Elizabeth Country Park

BBQ hire cancellation and refund policy

Less than 14 days Notice of Cancellation

  • When payment has been made in full, no refunds are available when less than 14 days notice of cancellation is given (regardless of weather).

  • Deposits are non-refundable when less than 14 days notice of cancellation is given.

Notice of Cancellation Received 14 days or more in advance

  • When payment has been made in full, a 10% admin surcharge (Minimum of £5) will be deducted from the refundable amount if the booking is not rescheduled.  

  • When a deposit has been paid, a 10% admin surcharge (Minimum of £5) will be deducted from the refundable amount if the booking is not rescheduled.

  • The admin surcharge is waived if the booking is rescheduled to a date within 30 days of the original booking. The Service will not be responsible for the waiver of a surcharge where an appropriate alternative date is not available.

Cancellation by Provider

  • A full refund will be provided in the event that a Service Provider cancels a booking.

In Addition

  • Notice of Cancellation must be made in writing or via our form: cancellation request form.

  • The date of cancellation is that the notice is received by the Service Provider.