Hampshire Governor Services

Handling and Resolving Complaints [GS122]

Who will benefit? All governors

What will you learn? This course will cover the principles of an effective complaints procedure to ensure that complaints about your school are resolved at the earliest possible stage. Everyone in school must be clear about your own school s complaints procedure. You will work step by step through the different stages in the complaints procedure, looking at DfE and Hampshire best practice guidance at the various stages. You will have the opportunity through exploring a series of case studies based on real life examples, to gain greater awareness of how complaints arise and develop your confidence in handling and resolving complaints by adapting your school s procedure to address different types of complaints.

Attendance options? One evening session

Price: £82

Booking: Booking form (If you are not already logged in you will be prompted to sign in with your Governor ID)

Event codeDateTimeLocation
GS122A18/05/201719:00 - 21:30Winchester Professional Centre, SO22 5PL

Shaded courses are fully booked, or have already taken place. Please contact your local office for alternatives.

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