Hampshire Governor Services - on overview

The Customer Service Excellence Assessor reported:

“The service is a totally customer focused service delivered by staff who are professional, polite and helpful. Customers praised the team consistently for the way in which it went the extra mile to support Governing Bodies.”

What do we offer?

Training

For school governors and children’s centre advisory boards and clerks to both
A large, diverse and relevant programme (see current year)
Regularly updated in response to changes affecting governance and to meet needs of new customers (register for free email updates)
Conferences - locally based with national speakers
Customisable to meet local needs and particular groups of governing bodies or advisory boards
Consistent average rating of 4.4 (where 5 is excellent and 4 is good) across 713 annual events over several years.
Training provided on site for individual governing bodies
Range of purchase options /Discounted E-Learning from other providers
Briefings on major policy / legislation change

Clerking

A clerking service which can cover both full governing body meetings and committee meetings (see LA Clerking Service booklet)
Clerks Accreditation Programme moderated by the national organisation “Information for School and College Governors” (ISCG). See our brochure for more details 215kb

Intranet Web-site Access

24/7 one stop shop information and advice
Comprehensive databank of policies, documents and guidance linked to national regulations
Topical ‘what’s new?’ area
Specialist areas for clerks and TLGs
On-line training booking system
E-learning for crisis situations (see sample)

Advice & support

Fast, reliable, responsive, friendly, local support to GB’s, Principals, clerks and individual governors by e-mail, telephone or personal appointment.
Newsletters and guidance documents
Welcome programme (e-learning) for new governors
Knowledgeable, sensible advice based on many years of working in school governance.

Bespoke Services

Support to governing bodies in schools in special measures or where there are serious concerns
Consultancy on governing body relationships and procedural issues
Assistance for federations, collaborations and setting up temporary governing bodies

Why choose us?

Thirty years of serving Governors
The only service in the country to be awarded seven consecutive national customer service excellence awards
Experienced local teams, nationally engaged
Highly customer focussed
Governors as key stakeholders in the business – not as course attendees!
Cost effective – good quality without the gloss or frills
Consistent subscription rate of 86% of Hampshire schools over many years; those who know us value what they get.

What does it cost?

Some of our services are funded by the Local Authority for governors in Hampshire County Council Maintained Schools and advisory boards (Partnership Boards) in Hampshire children’s centres. Others are purchased on an ad-hoc or subscription basis. Academies, within and beyond Hampshire, other Local Authorities or organisations running schools or children’s centres, may purchase our services too.

If you would like to talk to us about your needs and what it would cost for us to help you please contact us by email county.governor.services@hants.gov.uk or telephone 01962 845706. We look forward to working with you!