Equality Impact Assessment

Name of the proposal : Meals on Wheels- new contract, service specification and provider(s) from April 2013

Department : Adult Services

Name of lead officer : Karen Ferris

Publication date: 21/05/2012

Review date: 20/02/2013

Departmental Manager Approval by : Richard Ellis

Departmental Manager Approval date : 18/06/2012

 

 

Main purpose and aims of the policy, plan or project

To create one standard service specification for a Meals on Wheels service for the whole county. This will aim to provide hot meals (main course & dessert) for a minimun of 5 days a week (and up to 7) be deliverd between 11.45am-1.45pm.

As part of the Prevention & Early Intervention service, this reprovisioned Meals on Wheels delivery service is aiming to reach Hampshire residents aged over 55 years wishing to access the service.

The aim of the new contract(s) will be to make nutritionally balanced meals available to anyone, at a reasonable cost to the customer whilst offering choices reflecting Hampshire's diversity.

Main elements of the policy, plan or project

A Service review was undertaken from March 2011 including consultation with current service users, possible new ones, providers and funders (currently District & Borough councils) across the county. A new Service specfication was developed Feb/March 2012. Tender process to begin April 2012.

Tender to be awarded to begin offering the new Community Meals Service from April 2013.

Hampshire County Council have invited a member of the Hampshire Association of Older People's Forums to be part of Invitation to Tender and Interview process to provide a community perspective.

New service specfication and tender requirements clearly explain monitoring and evaluation process.

Detailed Assessment

Age: Impact : High
Any specific issues identified: New customer base needs to be developed. The new Community Meals service will be open to people both with and without care packages who are aged 55 years and over.

There is a need to develop awareness and marketing of the service to include these 'younger old' who need help with the provision of nutritious meals.

What action will be taken to address any identified issues: Publicity Plan for new contract will include information to current clients and will particularly target the 'younger old' customers through, for example, Older People's Forums, Age Concern Hampshire's OPAL service, internally to care managers, Older People's Joint Older Peoples Well-Being Steering group and all other contacts such as the CIT teams and Village Agents.

Robust monitoring put in place for the winning contractor(s) so Hampshire County Council is aware of their marketing plans and can assess their success and work with them to rectify any weakness.

Disability: Impact : Low
Any specific issues identified:  
What action will be taken to address any identified issues: robust monitoring put in place

Ensure service provider shows how they will collect relvant detials for access to dlevering the meals and for moitoring process.

Inforamtion provided in the relvant and approriate format

Faith: Impact : Medium
Any specific issues identified: Sharing information on the new service as widely as possible
What action will be taken to address any identified issues: Offer information to faith based groups in a variety of ways including speaking at meetings, via existing links and with the support of the Community Equality & Diversity Team. Develop a marketing strategy for the new service which considers faith based food needs.
Gender: Impact : Low
Any specific issues identified:  
What action will be taken to address any identified issues:  
Transgender: Impact : Low
Any specific issues identified:  
What action will be taken to address any identified issues:  
Race: Impact : Medium
Any specific issues identified: 1. No information on race of current clients.

2. Any marketing may not be racially inclusive

3. Lack of take-up (anecdotally) of meals on wheels from members of BME communites.

What action will be taken to address any identified issues: 1. Collect race information from new clients and use this in marketing strategies (see 2 below).

2. Ensure the new providers offer a range of meals which are suitable for and appealing to the various BME communities within the county.

3.Put in place monitoring and regular performance indicator checks which will capture take up by BME residents. Additionally monitor any complaints from BME customers and the resulting actions taken to rectify the issue raised.

Sexual Orientation: Impact : Low
Any specific issues identified:  
What action will be taken to address any identified issues:  
Marriage / civil partnership: Impact : Low
Any specific issues identified:  
What action will be taken to address any identified issues:  
Pregnancy & maternity: Impact : No Impact
Any specific issues identified:  
What action will be taken to address any identified issues:  
Other factors: Impact : Medium
Any specific issues identified: Existing pricing differential across districts for meals
What action will be taken to address any identified issues: Standardise charges as part of the tendering process

Details of why some groups are low and/or no impact

Impacts:

Disability: training on the impact disabilities can have on dietary needs is understood and forms part of the Service Specification and contract.

Similarly, training for providers forms part of specification of this service.

Gender: There are more female than male residents over the age of 55, but we expect that the dietary needs of men be included in the provision. Marketing of the service should take this in to account.

Transgender: Training for provider staff and volunteers is part of the specification for this service. Marketing of the service will include raising awareness with Hampshire's transgender groups.

Sexual Orientation: Training for provider staff and volunteers is part of the specification for this service. Marketing of the service will include raising awareness with Hampshire's gay/lesbian/bisexual groups.

Civil Parntership:Training for provider staff and volunteers is part of the specification for this service

Conclusion

Hampshire County Council will ensure the Meals on Wheels service specification references the Equality Act (2010) and will monitor service uptake against protected characteristics, making the results of the monitoring transparent.

Hampshire County Council will require that the marketing strategies for the contractor(s) will provide access to information on the service to the full range of people aged over 55 years and living in Hampshire.

The new contract(s) will offer nutritious meals with a straight forward referral and access process which will be standardised across the county and will be aimed at individuals with and without a care package.

 

For more information please visit the Hampshire County Council Equality & Diversity web page.