|Assessment Name:||Older Persons' Strategic Reivew 2011|
|Department:||Adult Services||Date Created:||18/07/2011|
|Lead Author:||Jackie Morrison||Lead ID:||sshqspjm|
|Additional Authors (if applicable):||Stephen White
|Aims and Objectives:||The ‘Strategic Review’ (SR) is the process by which SP intends to shape provision to ensure it more closely meets the needs of the local population and to ensure a positive and effective contribution to the prevention agenda and targets of strategic partners.
The SR will lead to the production of a County Development and Implementation Plan which outlines the intention to commission the widest range of housing and support options to suit the identified needs within the available SP budget.
|Main Activities:||Extensive consultation including:
Service Providers workshop on 20th January 2011, to consult with our older persons’ service providers over their ideas and views on the configuration of Supporting People funded services from 2012.
A Strategic Review Implementation Plan (SRIP) developed in January 2011 and consulted on widely with all key stakeholders.
Stakeholder meeting with Adult Services District service Managers and district/borough council strategic housing leads on 2nd February 2011, to inform them of the savings target, and consult with them over the strategic direction which should be taken in this review.
SRIP document finalised in March 2011.
Consultation continues with all key stakeholders, including service providers between February and September 2011.
Service user consultation through meetings with individual service users and tenancy groups and questionnaires given to all service users to complete between January and May 2011.
Information collected on gender and ethnicity of service users in the disabilities cluster shows that the numbers reflect the average for gender and the average in Hampshire on ethnicity.
The savings target will impact all service users in this service cluster (older persons) equally. There will be no discrimination between gender, race or type of disability.
Service User Reference Forum will be consulted at meeting their meeting in the spring of 2011.
Process outlined to all District Inclusive Forums and District and County Core Groups in March and July 2010.
Process includes consultation with service users within districts / services
Background information on current provision and need and demand:
Client record data, from SP Client Record Office
Annual Quality Assessment returns made by Providers includes data on Fair access and diversity
Inspection within service review process on Fair access and Diversity
Needs and demand data
Service user feedback from service reviews
Procedures available accessible to all :
• Complaints procedure
• Whistleblowing policies
Supported Housing Folder
Minutes of meetings
St Andrews University Data Collection Resource for Client Record data CLG extracts
Provider returns ( QAF and PI )
Supported Housing Panel statistics
Exercise conducted to date
Supported Housing Panel stats collated and reported to district and county core groups quarterly
User satisfaction surveys are carried out at every strategic review
Consultation questionnaires are sent out to each service user and support is provided to help them understand and complete the questionnaire.
Face to face meetings also take place between service users and the Supporting People User Involvement worker to discuss user satisfaction. Also, the Supporting People local co-ordinators consult with service users, face to face, in sheltered housing schemes
Quality audits of services are carried out by our service users.
Information gathered through the Older Persons’ Wellbeing Strategy and its current “refresh” will inform the direction of the SP Review
Information on gender and ethnicity is collated through our quarterly PI forms.
|Who's intended to benefit:||All people over the age of 55 who have a housing -related support need|
|Summary of Main Findings:||A Review of the Supporting People (SP) funded services for older people, is being carried out during 2011 as the existing contracts come to an end on 31st March 2012. The services will be reviewed in accordance with the criteria agreed by the County Core Group in 2005; i.e. strategic relevance; demand; quality and performance and value for money. The aim is to ensure that the services contracted from 2012 are aligned to the strategic direction of our partners, meet the housing support needs of the districts’ population of older people, are of good quality and perform to the standard required by SP and demonstrate value for money.
Examination of performance and quality returns through the P.I. workbooks, QAFs and validation visits. Visits to services; discussions with service providers over their future plans for the service; consultation with all stakeholders, including statutory partners and service users for information on their views on existing services and their aspirations regarding services for older people over the subsequent 3 years.
All those who are eligible to receive support through the Supporting People programme who come within the local definitions of “older people” (usually 55+years).
•The needs of BME groups, rural communities and those older people who do not live in sheltered housing (e.g. owner occupiers, older people in private rented or RSL accommodation) have been examined within this Strategic Review
•Access to information regarding services is constantly being improved: through the employment of the Service User Empowerment Co-ordinator in 2008 and through greater co-ordination with the work of colleagues in the re-configured Wellbeing & Partnerships Team.
|What do you know about the breakdown of people who use your services compared to the community profile:||The Supporting People (SP)Strategic Review of Older Persons' Services focusses on those housing support services which HCC funds through the SP programme which are specifically for people over the age of 55years|
|Will some people be unable to use or benefit from the service:||People who are under the age of 55 years will be unable to benefit from these services which are under review|
|How could the iniative improve equality of access:||The services are not intended for oyher groups; Supporting People funds other services for 16 to 55 year olds.
It is not within the scope of this strategic review to look at services funded for other client groups of a younger age. Overall, SP commissions services for all vulnerable people with a housing related support need, from age 16 and above.
|What do you know about the breakdown of people who use your services compared to the community profile:||Within the older persons' cohort, there will be a significant number of service users who have a disability, either due to old age, or from a condition which they had when younger. The SP funded services do not disctriminate bewteen people who are older and who also have a physical or mental disability or sensory loss|
|Will some people be unable to use or benefit from the service:||Service providers are responsible for ensuring that their services are accessible, in accordance with the Equality Act 2010|
|How could the iniative improve equality of access:||Supporting People has advised providers of sheltered housing that accommodation on the first floor and above that does not have a lift is not legal for older, frail people who have mobility issues|
|What do you know about the breakdown of people who use your services compared to the community profile:||The 2001 national census data provides information on the number of people who chose to record their faith, however this data is now 10 years out of date, the new 2011 census is currently underway. Information from the 2011 census will be taken into account when it becomes available.
2001 census information for Hampshire is provided below:
Faith Percentage of Population
No faith 15.56%
Not stated 6.91%
At least 77.5% of people in Hampshire are religious. 1.36% of that group are not Christian. These percentages are reflected in the service user populations who use Supporting People services.
|Will some people be unable to use or benefit from the service:||Supporting People works with service providers, using the Quality Assessment Framework (QAF) to ensure that they do not ddscriminate against any service users, or potential service users, on the basis of faith. i.e. Providers must ensure that up to date information is available and service users are supported to access faith services as required|
|How could the iniative improve equality of access:||As above|
|There are more female service users than male service users who use SP funded services for older people. The split reflects the typical demographics countywide and nationwide for this cohort. There is an option in the client record returns form to state if transgender, but we have not received any forms with this box ticked. comparable who|
|Will some people be unable to use or benefit from the service:||All SP funded services are accessible to people regardless of gender. However, although the outreach domestic abuse services work with all genders, the refuges are for women only. The teenage parent services accommodate women only, but support both parents|
|How could the iniative improve equality of access:||This strategic review covers services specifically for older people. Women's refuges and teenage parents' hostels come within the socially excluded cluster of services and are therefore outside the scope of this review|
|The proportion of black and minority ethnic service users in SP funded older persons' servicees reflects the same proportion as in the wider Hampshire population|
|Will some people be unable to use or benefit from the service:||SP older persons' services are available to all regardless of ethnic background. Through THe QAF SP ensures that services meet the needs of people from different ethnic groups, considering their dietary, cultural, and spiritual needs through the assessment and support planning process.|
|How could the iniative improve equality of access:||The strategic review analyses services' performance and quality and considers whether not the servcies have been meeting the standard through the contract which has been in operation for the past 2 years. Providers are supported to complete Action Plans to improve the performance and quality of their services on an ongoing basis, and also through the strategic review, where with service user feedback, shortcomings can be picked up and addressed|
|This information is not available for this service user group in SP funded services.|
|Will some people be unable to use or benefit from the service:||Providers must not discriminate against any service user on the basis of sexual orientation|
|How could the iniative improve equality of access:||Service provider staff are trained to ensure equality of access to their services. Through the Quality Assessment Framework, Supporting People ensures that all service providers adhere to their organisation's Equal Opportunities Policies|
|To be eligible for funding to pay for housing related support services for older people, service users must be eligible for a means tested benefit. There are also "self-funders" who access sheltered housing for older people. As this is social housing, the proportion of service users in this cohort who are on a low income is greater than within the wider community|
|Will some people be unable to use or benefit from the service:||Provided that there is sufficient capacity, all services users on a means -tested benefit, will receive a service which is non-chargeable|
|How could the iniative improve equality of access:||Hampshire Supporting People makes it clear to service providers that they are expected to publish material which advertises the support services they provide; leaflets can be found in Housing Departments; G.P. surgeries; libraries and other venues which are accessible to the public and may be frequented by older people|
|Hampshire affords a mixture of urban and rural environments, with larger towns/cities like Basingstoke and Winchester and some sparsely populated areas such as those within Test Valley and East Hants.
Rural proofing which was carried out during the previous review of older persons' services ensured that all districts had at least one floating support service in each district which works to support people in their own homes, wherever they are living in Hampshire
|Will some people be unable to use or benefit from the service:||Floating support services are available to all older people, although the current long term floating services are chargeable to those who are not eligible to receive a means-tested benefit|
|How could the iniative improve equality of access:||Hampshire Supporting People makes it clear to service providers that they are expected to publish material which advertises the support services they provide; leaflets can be found in Housing Departments; G.P. surgeries; libraries, community groups and other venues which are accessible to the public and may be frequented by older people|
|Are there other groups affected not already mentioned:||The SP services currently being reviewed are for ALL older people who have a housing support need, regardless of tenure, and whatever the client group is to which belong. This would include carers and offenders, if they have a housing support need and are deemed an "older perosn" within their district's definition|
|Possible Impact:||The Strategic Review Process will not discriminate unlawfully
No group is likely to be excluded from the benefits of the Strategic Review Process and no group will be denied services as a result of the Strategic Review.
No group will be denied fair and equal access as a result of this Strategic Review Process.
Due to possible reduction in funding, service capacity may be reduced, but this will not affect any group disproportionately to any other older persons’ service users.
|If any groups are disadvantaged is this likely to be unlawful:||See above|
|Group Affected:||See Above|
|Action:||No additional actions|
|Timescale:||April 2012 - March 2015|
|Expected Outcomes:||The strategic review of older persons' SP funded services will result in achieving the required savings of 17.5% and services will be commissisoned from 2012 which satisfy the 4 criteria which are considered during the review: strategic relevance; demand/need; performance & quality; value for money