EMTAS phone lines (Term time only)

Language phone lines (for parents/carers, Hampshire maintained schools and for SLA-supported Academies)

Please ring us on our help lines below for information and support with home-school communication or if you have any questions relating to your child’s education or well-being.

All our assistants speak good English so if you can use even a little English you can call at any of the times listed below.

If you need an interpreter for any other language just ring EMTAS: 01256 330195 or email: emtas@hants.gov.uk with your contact details and the language you speak and we will do our best to help you.

Note for schools: our phone lines are included in our SLA and are free to Hampshire maintained schools and academies that have bought back into our SLA. Pre-schools and non-subscribing academies can purchase a subscription to our phone lines. Please email Naomi Gibbons naomi.gibbons@hants.gov.uk to discuss how this might work for your setting/academy.

Arabic: ask for Zein Ahmed

  • Thursday 2.30pm–4.30pm
  • 023 9244 1508
  • EMTAS Base: Havant

Bulgarian: ask for Iliana Kocheva

  • Friday 2pm–4pm
  • 01256 330195
  • EMTAS Base: Basingstoke

Chinese Mandarin: Ask for Shelley Clarke

  • Tuesday 1pm-3pm
  • 01256 330195
  • EMTAS Base: Basingstoke

Nepali: ask for Sudhir Lama

  • Friday 12.30pm–2.30pm
  • 01256 330195
  • EMTAS Base: Basingstoke

Polish: ask for Katarzyna Tokarska or Magdalena Raeburn

  • Monday 2pm–4pm
  • 01256 330195
  • EMTAS Base: Basingstoke


Portuguese: ask for Catarina Martins

  • Friday 1pm–3pm
  • 01256 330195
  • EMTAS Base: Basingstoke

Romanian: ask for Ildiko Ordog

  • Thursday 10:00am–12:00

  • 01256 330195

  • EMTAS Base: Basingstoke


Spanish: ask for Fiona McKenzie

  • Wednesday, 2.30pm–4.30pm
  • 023 9244 1531
  • EMTAS Base: Havant

Turkish: ask for Ozgul Springett or Kadriye Francis

  • Wednesday 1pm–3pm
  • 023 9244 1450
  • EMTAS Base: Havant

Gypsy, Roma and Traveller phone line

EMTAS telephone advice service for schools and parents/carers to answer questions relating to Gypsy, Roma and Traveller pupils and to discuss any concerns.

To speak with one of our dedicated Traveller team:

  • Phone 01256 330195
  • Ask for the Traveller phone line
  • Monday 11.30am–1.30pm (term time only)

English as an Additional Language (EAL)/Special Educational Needs/Disabilities (SEND) phone line (schools only)

If you have concerns about the progress of a pupil for whom English is an Additional Language, please phone our EAL/SEND phone line for further advice. Note that this phone line is for schools and other professionals only.

  • Phone 01256 330195
  • Advice about a bilingual pupil (where there are concerns)
  • Tuesday 12 noon–4pm (term time only)

Emotional Literacy Support Assistant (ELSA) phone line

EMTAS telephone advice service for schools and parents/carers to discuss concerns and get advice in relation to the Emotional Literacy Support needs of pupils from black and minority ethnic groups (including Travellers).

To speak with our trained ELSA team member, Julie Curtis:

  • Phone 02392 441 450

  • Ask for the ELSA phone line

  • Thursday 09.30am–12.00pm (term time only)