Direct Debits

What is a Direct Debit?

A Direct Debit is an instruction from you to your bank or building society. It authorises the organisation you want to pay to collect varying amounts from your account.

Can Direct Debits be paid from any bank account?

Most current accounts at banks and building societies can be used to make Direct Debit payments. Some special deposit accounts also allow them – ask your bank or building society before setting up a Direct Debit with us.

Direct Debits can only be set up from a UK bank account.

Is there a charge to use Direct Debits as a method of payment?

No. There is no charge at all to customers.

Setting up a Direct Debit

You will require the following information:

  • Your name and address
  • The name and address of your bank or building society
  • Your bank or building society account number
  • The branch sort code of you bank or building society
  • The name(s) on the account

To set up the Direct Debit call us on 0300 555 0223. A mandate will then be sent to you for completion.

Can I authorise a third party to sign up by giving my bank or building society account details over the phone or via the internet?

No. Only the account holder can set up the payments. If the organisation receives an instruction from someone besides the account holder, we will send you a form to complete.

What happens next

We will send you confirmation of your Direct Debit instruction within five working days of the telephone call or online sign up, or at least ten working days before the first collection.

Once a Direct Debit is set up do I have to do anything?

No, other than making sure you have sufficient funds in your account when the payment is due.