Complaints, compliments and comments

Complaints

The Financial Assessments Group aims to provide a high standard of service at all times. However, we acknowledge that things sometimes go wrong and there is a Complaints Procedure to deal with and learn from complaints.

Compliments

Please let us know if you have been pleased with the service you received.

Here is a selection of compliments we have received, either by telephone or written feedback during 2011/12:

• 'The whole process was carried out very sympathetically and professionally'.....

• ...'how well you assisted last time and worked in a manner that put her completely at ease.'

• ' when you are experienceing so many emotions..... her help meant everything to me'

• 'you had been absolutely wonderful'

• 'she was patient, kind and understanding and gave us every consideration.'