FAB Team survey

Summary of key findings

• Asked to score the overall service received out of 5 (with 1 being poor and 5 being excellent) -
  98% rated the score at either 4 or 5

• 99% agreed that their FAB visit was arranged for a day that was convenient for them

• 92% agreed that the visiting officer had dealt with all their queries about the financial assessment process

• 99% felt that they had been treated with sensitivity and with respect

• Asked if the benefits information provided was useful and informative, 87% said 'yes' and a further 8% said 'mainly'

Results from the Service User questionnaire - result findings from 2009 (response rate 31%)