Residential Assessments Team survey

Summary of key findings - quarter ending June 2009

• Asked how satisfied they were with the overall service -
  97% of replies said they were either 'satisfied' or ' very satisfied'

Of those who also contacted the team by telephone:

• 95% said the call was answered promptly

• 95% were satisfied with the way their call was handled overall

Results from the Service User questionnaire - April to June 2009