What number(s) should you call?

Currently the County Council publishes over 200 numbers and it can be confusing and difficult to decide which number to call.

The contact centre is starting to reduce these numbers to about ten or so key numbers providing callers with direct lines to the services they require.

There is a general enquiries number but calls to the direct service lines will be answered by agents with skills in these areas.  This allow us to deal with your enquiry quickly and efficiently without the need to transfer calls or press buttons for menu options.

The new numbers to call:

We are phasing in services gradually to ensure that we deliver the best service to our customers.  Currently available:

Libraries	0845 603 5631 library@hants.gov.uk
Rights of way	0845 603 5636 countryside@hants.gov.uk
Recycling, Waste and Planning	0845 6035634 recycling@hants.gov.uk waste@hants.gov.uk	Household Waste Recycling Centres Ecology and landscape Mineral and Waste Development Framework Planning applications for mineral operations, waste management and County Council developments e.g. schools South East Plan For other planning applications and householder developments please contact your local district council For waste collection and litter issues please contact your local district council
Roads and Transport	0845 603 5633 roads@hants.gov.uk transport@hants.gov.uk	Roads, pavements and verges Road safety Street lighting Passenger Transport (Community Transport) Parking badges for the disabled For motorway and trunk roads calls the Highways Agency
General Information	0845 603 5638 info@hants.gov.uk Textphone 0845 603 5625

Call charges and information

There will be about ten 0845 numbers in total, grouped in a way that makes sense to the customer. Calls will cost up to 4p per minute for BT customers. Calls made using other service providers or mobiles may cost more.   Alternatively call  01329 225398 - standard and local call rates apply to this number.