National Survey On The Road To Better Customer Feedback
Friday, 28 June 2013
The public's views on Hampshire's highways and transport services will soon be compared with others across England as a result of the National Highways and Transport Public Satisfaction survey.
Hampshire County Council is one of 70 local authorities to sign up to a standardised survey that will ask members of the public exactly the same questions, whether they live in Aberdeen, Sheffield or Hampshire. The survey, which is being run for the sixth year, enables councils to compare results, share best practice and identify opportunities to work together.
The questionnaire will be posted to a minimum random sample of 4500 Hampshire residents in July with local and national results expected to be published later in the early autumn. Since the survey is based on a sample, residents that receive a copy are being urged to take part.
For the first time this year residents that receive the questionnaire will have the option to complete the survey online if they prefer, a short URL link will be printed on the front of the questionnaire and they will be required to enter a code before completing the questionnaire.
Councillor Seán Woodward, Executive Member for Economy, Transport and Environment at Hampshire County Council, said: "Maintaining and improving Hampshire's highways is a top priority for the Council. The Met Office has said that this spring was the coldest in 50 years and this, combined with the washout summer and cold wet winter has had an adverse effect on road conditions across the UK. Hampshire has been investing extra resources and making the most of new technology to restore our roads. At the same time we are continuing our long term planned maintenance programme - Operation Resilience - to make our roads and pavements more resilient and less susceptible to defects caused, for example, by extreme weather conditions.
"Results from previous surveys have highlighted residents' priorities and their perceptions, enabling us to focus our resources appropriately including making additional investment in highways maintenance. Although it is a random sample that is asked to complete the survey, we would be grateful if as many as possible of those people who are sent a questionnaire complete and return it. The more questionnaires that are returned, the better the picture to be drawn of the situation in Hampshire."
Peter Radford, Chair of the NHT Network Survey Steering Group said: "There are clear benefits to conducting a public survey in this way. As well as providing excellent value for money, it also enables everyone involved to identify areas of best practice and spot national, regional and local trends. This is not about producing a league table to champion one geographical area over another, it is about understanding customer views better and working together to deliver the best possible outcomes for local residents."
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