Comments, Suggestions and Complaints
Your views help us to improve services and recognise your particular needs, so if you think we could do better, we want to hear from you. We also like to know when you think we did something well, and if anything in particular impressed you.
If you have a complaint about a school please use the school's complaints procedure to register your concern. This avoids the risk of any potential investigation being compromised through the use of social networking websites.
Comments, suggestions and complaints are dealt with professionally and, where possible, are treated in confidence. However, in order to investigate complaints thoroughly, it may be necessary to share details of what you say.
For information on our response times for other correspondence please see our Customer Charter.
How long will it take?
- We aim to acknowledge your complaint within five working days. Occasionally this may not be possible but you will receive an acknowledgement.
- We will aim to reply to you within 20 working days.
Sometimes, due to the complexity of your complaint we will not be able to meet this timescale. If this happens we will write to you, and keep you fully informed of the progress being made.
A complaint regarding a County Councillor
If you wish to make a complaint that a Member of the County Council has failed to comply with the Members' Code of Conduct you should complete the Complaint against a Member form. For information please also see the arrangements for dealing with a complaint .
Make a comment, suggestion or complaint
Phone: 0300 555 1375
Corporate Complaints Team
Hampshire County Council