Improving our Service to You – our resident survey
Hampshire County Council believes that the people of Hampshire deserve the best customer service that we can possibly provide.
We’d like dealing with Hampshire County Council to be a positive experience.
In short, we want to be responsive, clear about what you can expect from us, good at keeping you informed and consistent in doing what we say we will.
We want customers to enjoy dealing with us
Although we are proud of our record, if we’re honest, we think that there are areas in which our customer service could improve. We have started a 12-month review of our overall approach to customer service. An important part of this is listening to and understanding customers’ views, and hearing about their ideas and experience.
Your opinion counts
We would like you to help us identify what could be improved and how! We plan to ask Hampshire residents, businesses and visitors a series of questions over the next six months. Responses to these questions will inform our planning.
The first results are in
Our first survey ran through October and November. Over 300 of you gave us your opinions on what really matters when it comes to customer service, and which organisations you have been impressed with in the past.
The results from this survey are already helping us to identify the changes needed in order to make a real difference to you, our customers. Thank you for your help.
This survey is now closed. But we are already thinking about other areas where we would value your input and feedback. A further online survey will be available here in the next view weeks, so do check back.