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Hampshire Police Authority

Consultation


Hampshire Police Authority Complaints Quality of Service Survey

The survey was sent out to members of the public who had made a complaint as well as police officers and staff who had a complaint made against them.  

The findings of the survey were heard at a public meeting of the Police Authority’s Personnel and Professional Standards Committee, on Tuesday 10 April 2012.  As a result of the findings, the Chair and Vice Chair of the Committee agreed to meet with the Constabulary to discuss and explore the key matters raised such as regular feedback which was raised in both surveys. Hampshire Constabulary’s Deputy Chief Constable Mr Marsh agreed to produce an action plan after the meeting.

Some of the headline findings from both surveys can be found below:

Generally members of the public felt:

  • It was easy to contact the Police to make a complaint

  • That the person investigating the complaint took it seriously

  • That the person investigating, did not attempt to establish all the facts  

  • That the person investigating did not explain the complaint process clearly

  • Acknowledgements were not received rapidly

  • Regular feedback was not provided during the complaint investigation

    • People were not given a choice of how to be kept updated

    • It was not easy to maintain contact with the person dealing with the complaint

  • 15.9% of respondents felt very satisfied by the overall manner in which the police investigated their complaint compared to 47.7% who were not very satisfied.

Generally police officers and staff felt:

  • The complaints process was explained to them

  • The person investigating the complaint took it seriously

  • That the person investigating, attempted to establish all of the facts

  • Regular feedback was not provided during the complaint

  • Were happy with the overall way in which they were treated

  • 8.9% of officers and staff felt very satisfied by the overall manner in which the complaint against them was dealt with compared with 12.5% who were not very satisfied.

To read a full copy of the report, the findings of the public survey and the police officer/staff survey please use the links.


  • What you are telling us matters

    in 2012/13?

    Key themes raised with us at our consultation events with you include your top 3 community priorities which include

    • Burglary and Robbery

    • Violent Crime

    • Criminal Damage including Anti Social Behaviour

    Other key themes raised with us include:

    • The majority of people had not been a victim of crime in the last 12 months

    • More money needed to be spent on neighbourhood policing and obtaining intelligence about criminals  


  • What you told us matters

    in 2011/12?

    These policing priorities have been identified by the Police Authority as a result of our public consultations with you.

    • Being tougher on alcohol and drug use

    • Dealing with anti-social behaviour

    • Being more visible and increasing engagement in troubled areas /certain target groups

    • Encouraging more community interaction/help

    • Harnessing technology to do a better job, quicker and better

    • Reducing break-ins and burglary

    • Reduce car crime and theft

 

If you require any of the options below:

  • You would like to get involved with any of the Consultation Events

  • You require more information about events happening in your area

  • You require feedback from any consultation conducted by the Police Authority

Then please contact us


iESE Award Presentation The innovative creation of the Autism Alert Partnership to improve the safety and service received by people on the Autism Condition Spectrum pioneered by Hampshire Police Authority, Hampshire Autistic Society and Hampshire Constabulary in conjunction with a number of partners has won the prestigious ‘Police Project of the Year’ award at the second annual Improvement and Efficiency South East (iESE) Awards.

The partnership was launched in 2008 to improve the interaction between people with autism and the police with the development of an ‘Alert’ Card. The partnership progressed its journey with more public services shaping the programme through the creation of a car sticker and passport.

The partnership has now created a passport system which will be launched on 21 April 2011. The creation of the passport enables key criminal justice system organisations to identify the communication needs of an individual also to share best practice between organisations.





Consulting the public

Hampshire Police Authority has held 23 Consultation Events in 2011/12. These ensure that your view's and opinions are reflected in future plans including the Policing Plan

The results of these events are reported to the Community Engagement Committee who discuss the priorities raised and make sure Hampshire Constabulary responds to them