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How do I get the Hosted School Service?



   
Step one: You fill in an online form

Fill in the HSS expression of interest form.

This asks some basic information about your current system. It does not commit you at this stage.

Step two: We'll book an initial visit to discuss HSS with you

After we receive your form, we'll be in touch to discuss your requirements and to arrange an initial visit with your headteacher and ICT lead.

At this meeting we will discuss your school’s ICT strategic needs as well as explaining the HSS service further.

Step three: We'll visit your school to perform a technical audit

Next, we'll arrange a technical audit of your existing IT estate.

This will look at your current IT equipment, including PCs, laptops, printers and interactive whiteboards. We'll also examine your school's core infrastructure of cabling, switches, cabinets and wireless.

Step four: We'll send you our HSS proposal customised to your school

Once all the audit information has been collected, we will combine it with the information gathered at the initial meeting to produce a detailed HSS proposal.

The proposal will detail all the new equipment you need as well as listing any equipment that will be retired. It also gives a cost for the whole service on a year-by-year basis over five years. At this point there is the opportunity to further refine the proposal to fully meet the needs of the school.

Step five: You place your order

Once you are happy with the proposal, you contact us to confirm that you wish to proceed with the contract.

Step six: We will install HSS

The consultant will continue to be involved with your school but at this point a project manager is appointed to plan and organise the installation.

It typically takes about 12-14 weeks from placing the order to the installation of HSS.

Due to the especially complex nature of secondary school implementations, we recommend that these are carried out over a school holiday.

Step seven: We will offer you training

On-site training will be available for your staff at times convenient to your school.

This currently includes getting started with Windows 7 and Microsoft Office 2010 as well as classroom and print management software training.

Step eight: We will give you post-installation support

While staff and students are getting used to the new system, a technician will visit as often as needed to resolve any teething issues.

Once you are satisfied with the system a handover meeting is arranged between you and your consultant. The consultant will then take the role of account manager for your school.