Hampshire IT

Service availability and known issues

This page offers information on the status of school services from Hampshire IT. Major problems and scheduled service interruptions are shown here.



Service affected


6.30pm (times to be confirmed) Thursday 12 May


9pm to 3am Friday 13 May (with contingency to extend to 9am on Saturday if needed)

8:30pm 12 May

Centrally Hosted SIMS

Interuption of service to install a fix to the SIMS spring 2016 release.

5pm Friday 6 April

8am Monday 9 April

Centrally Hosted SIMS and Discover

SIMS Spring 2016 Release

It is expected that Centrally Hosted SIMS and Discover will be unavailable from 17:00 on Friday 6th April to 08:00 on Monday 9th April, while the system is upgraded to the Spring 2016 release.  We apologise for any inconvenience.



Problems experienced with our internet connectivity.

Internet access is currently stable, however, we are still investigating the underlying root cause with our supplier Virgin Media Business.



An issue with internet access.  Devices and applications reliant on internet connectivity affected.

We are no longer seeing Internet access issues within the HPSN2 network. Virgin Media Business are continuing to investigate the underlying cause.We apologise for any inconvenience caused



Users on the HPSN2 network experienced issues with the internet service, caused by a break in a fibre cable in the Cambridge area.

The damaged fibre cable was repaired and full internet connectivity restored by 6:30pm, 15.3.2016. We will continue to work with our suppliers to identify the root causes of the poor performance of the back-up internet feed and put measures in place to prevent further occurrences. We apologise for any inconvenience caused.


Contact us

For urgent issues, call the IT Service Desk on 01962 847007. For anything else, see our contact page.