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Service availability and known issues

This page offers information on the status of school services from Hampshire IT. Major problems and scheduled service interruptions are shown here.


Current issues

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Upcoming issues

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Recent issues

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Tuesday 8 May, 12am

Tuesday 8 May, 6am

HPSN2

Virgin Media Business needs to upgrade software on the HPSN2 infrastructure.

All work will be done between midnight and 6am, during which time you may suffer a short interruption (no more than five minutes) to your HPSN2 service.

Friday 27 April, 5pm

Monday 30 April, 8am

Active Directory Provisioning Service

The Active Directory Provisioning Service which creates and amends user accounts for Centrally Hosted SIMS, SIMS Learning Gateway (SLG), Hosted School's Service (HSS) and Hampshire Wizkid will be unavailable from 17:00 on Friday 27 April to 08:00 on Monday 30 April 2012.This is to enable Hampshire IT to undertake essential maintenance.

Please ensure that your school does not provision any new user accounts between 17:00 on Friday 27 April and 08:00 on Monday 30 April 2012.

Please note: this restriction of service does not affect the general use of Centrally Hosted SIMS, SIMS Learning Gateway, Hosted School's Service or Hampshire Wizkid, which will all still be available during this time.

Sunday 29 April, 5am

Sunday 29 April, 6am

Schools Video Conferencing

As part of the upgrade progress we need to reboot the switches, any schools connected will experience an outage while the switches reboot.

Friday 20 April, 5pm

Monday 23 April, 8am

Centrally Hosted SIMS

Centrally Hosted SIMS will be unavailable from 17:00 on Friday 20 April to 08:00 on Monday 23 April 2012 to enable Hampshire IT to undertake essential maintenance. Please ensure that all Centrally Hosted SIMS users are logged out of the system before 17:00 Friday 20 April.


 

Contact us

For urgent issues, call the IT Help Desk on 01962 847007. For anything else, see our contact page.