Hampshire IT

Service availability and known issues

This page offers information on the status of school services from Hampshire IT. Major problems and scheduled service interruptions are shown here.


Current issues

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Upcoming issues

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0900 Sunday 16 March 2014

1100 Sunday 16 March 2014

  • Hantsnet Pages Anywhere
  • SIMS Learning Gateway
  • Centrally Hosted SIMS
  • Hosted School Service - Remote Access
  • Schools Remote Working
  • PS Financials Remote Access

Urgent work has been scheduled to undertake emergency maintenance on the Hampshire Passport Service. Users of the listed HCC school services may experience a short interruption of up to 30 minutes duration between this change window.

If this occurs, any existing sessions will be disconnected and users will need to log back into the service.

We apologise for any inconvenience this may cause.


Recent issues

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0900 Sunday 19 January 2014

1400 Sunday 19 January 2014

HPSN1 VOIP service in 40 Hampshire schools subscribing to this service. Low impact.

Plans are in hand to upgrade the HCC Uninterrupted Power Supply that supports the above HPSN1 telephony service. This work is being scheduled for Sunday 19 January 2014 to minimise the impact for users. Whilst the work will require a system outage calls can still be made to the affected schools provided the user calls the full school STD number. Obviously the impact will be very low for schools.

9am Friday 20 December

Schools internet browsing

We are experiencing an unusually high load in the schools Janet internet feed so some users may experience occasional slower browsing and web page returns. You will already be aware from Schools Communication SC010641 that plans are in hand to significantly upgrade the core Janet internet feed in 2014. We apologise for any inconvenience caused.

4pm on Wednesday 20 November

6pm on Wednesday 20 November

HPSN2 – Google Internet Search

You will be aware from schools communication SC010260 dated 7 October, 2013 that Hampshire IT previously applied a workaround to automatically re-apply the safe search function to Google internet searches made from HPSN2 connected devices. However, as this could only support a maximum of fifteen Google domains we applied the workaround to the most commonly used ones.

Its since clear that some students are bypassing these restricted domains and returning inappropriate thumbnail content by searching on the less commonly used and unrestricted Google domains. Therefore, our only option is to block all internet searching from the unrestricted Google domains until Google resolve the wider issue. This will have the following impact for schools connected to HPSN2:

  • Google internet searching will only be available from the fifteen Google domains listed in schools communication SC010260 dated 7 October, 2013

  • All blocked Google domains will return a barrier screen

This will not impact any other Google services that schools use (mail, etc) nor any other internet search engines. Whilst schools have a clear responsibility to manage student internet usage we are, nonetheless, planning to make this further change after 4pm on Wednesday 20 November. As this is a background change no HPSN2 service outage will be necessary.

8am on Sunday 17 November

11am on Sunday 17 November

  • SIMS Learning Gateway

  • Centrally Hosted SIMS

  • Hosted School Service - Remote Access

  • Schools Remote Working

  • PS Financials Remote Access

We need to apply an essential security update to the HCC infrastructure that delivers the above Hampshire IT services. Between 8am and 11am on Sunday 17 November 2013 customers may experience a short interruption, of up to 5 minutes duration, to these services. If this occurs, any existing sessions will be disconnected and users will need to log back into the individual service. This work will not result in any functionality changes to any of these services. We apologise for any inconvenience this may cause.

6pm on Friday 8 November

10pm on Friday 8 November

Flexible Web Filtering

Our web filtering supplier, Blue Coat, are changing some of the category names in the Web Filtering platform and this will need to be reflected on the Flexible Web Filtering Admin interface (http://fwfadmin.hiow.gov.uk) as used by Hampshire schools. This work needs to be completed by next Tuesday after which the filtering proxy servers will no longer accept the old category names.

Therefore, we are arranging an emergency change for Friday 8 November between 1800-2200 during which the schools FWF Admin Interface will be unavailable. This change is being made outside of normal operating hours to reduce the impact for Hampshire schools.

Please note that your current FWF policies will still apply to any school user accessing the Internet during the above change window, its only the Admin Interface that will be unavailable. Please don’t hesitate to contact the IT Help Desk if you have any further queries.


 

Contact us

For urgent issues, call the IT Help Desk on 01962 847007. For anything else, see our contact page.