Hampshire IT

Service availability and known issues

This page offers information on the status of school services from Hampshire IT. Major problems and scheduled service interruptions are shown here.



Service affected


6pm -10.30pm Wednesday 2 November


SIMS address validation facility (WAV/BAV) will not be available between these times.

This is due to essential maintenance and upgrading work.  All other CHSIMS functionality will be fully available as normal.  We apologise for any inconvenience this upgrade work may cause.

10.30pm - 11pm Friday 21 October

11pm Friday 21 October

IT services hosted in the main Hampshire County Council data centre - including Hantsnet, IBC services, remote access, Office 365 email and HSS.

This is due to a planned enhancement to the Winchester data centre network. It is in support of on-going maintenance to the core network and is essential for the delivery of the Digital Programme and other initiatives.

We apologise for any inconvenience this may cause.

9pm - 11pm Thursday 30 June

11pm Thursday 30 June

Hants Connect service - used to access Centrally Hosted SIMS and SIMS Learning Gateway

Essential planned maintenance on the Hants Connect service (used to access CHSIMS and SIMS Learning Gateway) between 9pm and 11pm on Thursday 30 June. This will not affect anyone who uses Connect from home over the internet.

During this window anyone using the service from school may be disconnected from the system and automatically reconnected after a few minutes. There will be no difference to the Hants Connect screens following this work.

Important note: Any devices still using very old operating systems or web browsers (Windows XP, Internet Explorer 6, or older) will need to upgrade their software so they can continue to use the Hants Connect service.

6.30pm (times to be confirmed) Thursday 12 May


9pm to 3am Friday 13 May (with contingency to extend to 9am on Saturday if needed)

8:30pm 12 May

Centrally Hosted SIMS

Interuption of service to install a fix to the SIMS spring 2016 release.

5pm Friday 6 April

8am Monday 9 April

Centrally Hosted SIMS and Discover

SIMS Spring 2016 Release

It is expected that Centrally Hosted SIMS and Discover will be unavailable from 17:00 on Friday 6th April to 08:00 on Monday 9th April, while the system is upgraded to the Spring 2016 release.  We apologise for any inconvenience.



Problems experienced with our internet connectivity.

Internet access is currently stable, however, we are still investigating the underlying root cause with our supplier Virgin Media Business.



An issue with internet access.  Devices and applications reliant on internet connectivity affected.

We are no longer seeing Internet access issues within the HPSN2 network. Virgin Media Business are continuing to investigate the underlying cause.We apologise for any inconvenience caused



Users on the HPSN2 network experienced issues with the internet service, caused by a break in a fibre cable in the Cambridge area.

The damaged fibre cable was repaired and full internet connectivity restored by 6:30pm, 15.3.2016. We will continue to work with our suppliers to identify the root causes of the poor performance of the back-up internet feed and put measures in place to prevent further occurrences. We apologise for any inconvenience caused.


Contact us

For urgent issues, call the IT Service Desk on 01962 847007. For anything else, see our contact page.