Hampshire IT

Contact our IT Help Desk

For all schools with full HPSN2 access, log and track your IT support requests using the IT Service Desk. View the IT Service Desk getting started guide or get further information from Learn IT.

We have provided the option for up to two nominated school staff (Customer Summary role) to view ALL IT Service Desk support requests raised for their school. This will enable these staff to oversee progress with their school’s support requests. Please email HantsITSchools@hants.gov.uk if you wish to nominate two staff for your school.  For guidance on how to use this service, you can use this guide to the Customer Summary Role.

Schools without HPSN2 should continue to contact the IT Service Desk by telephone or the online Hampshire IT contact form. This is a streamlined process which will collect the relevant information and automatically log your call which will then reduce delays in solving your problem. Similarly HSS schools with Hampshire County Council on-site technicians should continue to use their existing support arrangements.

Before submitting a support issue, please check to see if the answer to your question is in the SIMS Hantsnet pages, or on our Need Help? page.