16 May

Internet

Some customers are experiencing slowness/freezing when accessing the internet, including website browsing, internet based services and webmail.

We are working with our supplier, Virgin Media Business, to resolve the problem as a matter of urgency.

17 May, 7pm

18 May, 8pm

Centrally Hosted SIMS

Centrally Hosted SIMS will be unavailable from 19.00 on Friday 17 May 2013 until 20.00 on Saturday 18 May 2013 to enable a phonics patch to be applied. The patch is to rectify an issue with the export of Phonics 2013 test results.

13 May

Centrally Hosted SIMS / Passport Service

We are currently experiencing unpredictable stability issues with elements of the infrastructure that support the remote access solutions, including Hantsnet Passport, Hantsnet Pages Anywhere, Centrally Hosted SIMS, SIMS Learning Gateway and HSS Remote Working.

The instability will mean some (not all) users of the named services may be disconnected mid-session, but will be able to reconnect straight away and may pick up their existing Hantsnet, SIMS or HSS session. We are working with the support teams and suppliers to resolve this issue, and will update as available. We apologise for any inconvenience caused.

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Update: these services will not be available between 5pm and 6pm on Tuesday 14 May:

• SIMS Learning Gateway
• Centrally Hosted SIMS
• Hosted School Service - Remote Access
• School Remote Working
• Hantsnet Passport
• HFRS Passport
• Havant Passport
• Hantsnet Pages Anywhere
• PS Financials Remote Access
• Supplier Remote Access
• Outlook 2010 Web Access (office.hants.gov.uk)
• Outlook 2010 mobile access (m.hants.gov.uk)

We will be perform essential maintenance work to address recent stability issues. Please accept our apologies for the short notice.

13 May

Internet

Please accept our apologies for the poor performance of the internet service to some schools.

The schools' link to the internet from HPSN2 through JaNET and the recent issues have been pinpointed to resource constraints within JaNET. We will continue to work with JaNET and our other service providers to improve the service for schools.

1 May

2 May

Internet slowness

We are aware of a problem causing internet slowness to some schools. Virgin Media Business are investigating this as a matter of urgency and we will update you when we have further information.

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Initial diagnosis suggests the issue was caused by a problem outside of the HPSN2/Virgin Media network.

We apologise for any inconvenience caused

30 April, 8pm

1 May 8am

Centrally Hosted SIMS

The Centrally hosted SIMS service will be unavailable while urgent patch is applied to all SIMS databases due to an issue with the SIMS Spring 2013 Upgrade.

March

April

Remote access, HPA, Centrally Hosted SIMS, SIMS Learning Gateway, HSS

We are currently experiencing unpredictable stability issues with elements of the infrastructure that support the remote access solutions, including Hantsnet Passport, Hantsnet Pages Anywhere, Centrally Hosted SIMS, SIMS Learning Gateway and HSS Remote Working.

The instability will mean some (not all) users of the named services may be disconnected mid-session, but will be able to reconnect straight away and may pick up their existing Hantsnet, SIMS or HSS session.

We are working with the support teams and suppliers to resolve this issue, and will update as available.