Frequently Asked Questions

General:

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Any employee of Hampshire County Council, other local authorities or affiliated services and organisations is eligible to attend our courses.

We are trying to work with departments to determine what courses are required but this is not easy to assess and we have had problems in the past with having to postpone some courses when numbers have dropped below what is viable near to the course. We are trying a different approach on the courses where this sometimes happens so.. please send us your booking information and as soon as we have enough people to set up a course we will contact you directly

As with all training providers we can only keep our prices down by ensuring that we always cover our costs. It is impossible to assess whether a course is viable to run if people can just drop in and out. If you cannot attend a course you have booked on please contact your departmental training co-ordinator in the first instance to see if they can find a substitute.

Our training booking system is part of SAP, which enables us to record your training activity against your personnel (payroll number). Using your payroll number allows us to accurately record information against your own record.
The other good news is that we no longer need to ask for you national Insurance number which we know some people were not comfortable with.

As a training provider we aim to run learning events around the county which are accessible to everyone.
If you think you may know a venue that would be suitable please let us know – we have some criteria we use to help decide so have a look at these and let us know if you are aware of anything that fits the bill. Thank you. Click for venue criteria.

We are skilled in many types of consultancy and facilitation for business / consultation and development. We work with individuals / groups or teams of any size as well as designing organisational interventions. Please contact Simon Wroe, Training Delivery Manager, to discuss your requirements.

E-Learning (electronic learning) is a broad term where technology is used to deliver learning and training programme. It is typically used to describe mediums such as CD-ROMs, the Internet, Intranet, and wireless and mobile learning.

It can be accessed at any time and at any location when the learning is needed.
You can dip in and out of the e-learning and focus on the topics that are of most use to you without having to go through the complete course.
Travel to training venues is no longer required, reducing the cost and time of travel.
E-learning can quickly deliver a message, meaning you have access to the latest information and learning resources.
A consistent message is given, updates are easy to introduce, and the content can be referred back to at any time.

From The Learning Zone click on "e-learning zone" on the left hand side and it will take you to a list of our e-learning courses
You can then start most e-learning courses by following the link
To access Moving & Handling, low risk and Discipline & Capability, you will need to complete a booking form

We are currently developing a range of e-learning courses ranging from 10 minutes to hour long modules. You may have seen the recent Freedom of Information Act module. View it from the Learning Zone. This e-learning was viewed by approximately 400 staff in the first three days after it was launched.
Is there a topic that you would like to raise awareness of?
Is there a learning or training need that could be supported with e-learning?
If you have an area where e-learning could be of use or if you would like to discuss whether e-learning can help please email Toby Gilchrist