LearnIT

Internet Explorer

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Hantsnet Passport is designed to work with Internet Explorer 32 bit, version 6.0, 7.0, 8.0 and 9.0

See below for instructions on:

  • checking if you have Internet Explorer installed on your computer and which version you have
  • how to install Internet Explorer if you don't have it installed on your computer
  • the settings you need to change.

Check for Internet Explorer

  1. Right click Start in the bottom left of your screen

  2. Click on All Programs

  3. Search the list to see if you have Internet Explorer installed

  4. If you have Internet Explorer in your list, this is version which you should always use when accessing Passport or downloading Citrix (if you have Internet Explorer (64-bit) listed, never use this version with Passport or Citrix)
    Chose the right version of Internet Explorer

  5. If you have Internet Explorer, you also need to check which version you have
    -right on Internet Explorer in the list
    - select Properties
    -     click Version tab
    - the file version will be displayed in the first two digits next to the File Version field.

    or

    - open Internet Explorer and press Ctrl + H
    - click on About Internet Explorer and the version you are using will be displayed.

LightbulbTIP You will need to change some settings in order for Passport to work - see the information below on Internet Explorer settings.

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Install Internet Explorer

This can be downloaded free from Microsoft:

  1. Go to the Microsoft website

  2. Type in the Search box "Internet Explorer download" and click on Search

  3. Find a link to download Internet Explorer 9.0

  4. Click Download and follow the instructions on the screen

LightbulbTIP You will need to change some settings in order for Passport to work - see the information below on Internet Explorer settings.

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Settings for Internet Explorer

Open Internet Explorer and click on Tools then Internet Options. The following information will need updating:

Tab name

Area to update

General

Under Browsing History select to Delete Temporary Internet files

Security

Click on

  • Trusted Sites then Sites – copy and paste this url https://passport.hants.gov.uk, then click Add then Close

  • Custom Level – find the following and click on radio dial to select:

    • ActiveX Controls & Plugins > Automatic prompting for ActiveX controls - set to Enable

    • ActiveX Controls & Plugins > Run ActiveX controls & plug-ins  - set to Enable

    • Downloads > Automatic prompting for file downloads or File Downloads (later versions) - set to Enable

Privacy

Under Pop-up Blocker click on Settings, copy and paste *.hants.gov.uk and click Add

Programs

Click on Manage-add-ons button

  • find Sun Microsystems in the list and check that all programs under this heading are set to Enabled

  • disable all Toolbars (or configure to allow pop-ups)

Advanced

Under Settings find Security and remove tick against Do not save encrypted pages to disk

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