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Hantsnet Mobile Phone support for managed devices (not personal smartphones)

Settings

GPRS settings

  • Homepage: http://live.vodafone.com
  • Access Point (Contract): wap.vodafone.co.uk
  • Username: wap
  • Password: wap
  • Session type: Continuous / permanent
  • Authentication: Normal
  • Network type: Ipv4
  • Security: Off
  • Gateway (IP) address: 212.183.137.012
  • Port number: 8799

3G settings

These settings will apply to most smartphones.

  1. Go to Start > Settings > Connections > Connections

  2. Under 'My ISP' select 'Manage existing connections'

  3. Add an entry for Vodafone using the following settings (fi you are moving from O2, delete the O2 setting):
    - Name = Vodafone
    - Modem = Cellular Line (GPRS, 3G)
    - Access Point Name = internet
    - User name = web
    - Password = web

  4. 'My Work Network' select 'Manage existing connections'

  5. Add an entry for Vodafone using the following settings (if you are moving from O2, delete the O2 entry):
    - Name = MMS
    - Modem = Cellular Line (GPRS, 3G)
    - Access point name = wap.vodafone.co.uk
    - User name = wap
    - Password = wap

  6. While still in  'My Work Network' select 'Add/Edit my proxy server'

  7. Ensure the tick boxes 'This network connects to the Internet' and 'This network uses a proxy server' are ticked and enter http://mms.vodafone.co.uk/servlets/mms/ as the proxy.

MMS settings

  • Access Point Name: wap.vodafone.co.uk
  • Username: wap
  • Password: wap
  • Authentication: Normal
  • Data bearer: GPRS
  • Gateway IP (proxy) address: 212.183.137.12
  • Session mode: Permanent
  • Port number: 9201
  • MMS Message (Relay) Server URL: http://mms.vodafone.co.uk/servlets/mms/

Text Message Centre Number (SMS)

This number is used to configure your phone for sending text messages.

Please refer to your device handbook should you need to enter this number  +447785016005.

SIM card PIN

The PIN code for your Vodafone's SIM card, is 0000.

NB: You get three tries to enter the PIN, Your phone will be locked if you fail after three tries and you'll need to contact Premier Mobile to get a PUK Code to unlock your SIM card.

 

Miscellaneous codes

SMS Service Centre number

00447785016005

This number is used to configure your phone for sending text messages.

Handset IMEI (serial number)

Enter '*#06#' as a phone number

This will give you your handset's IMEI.

Stolen Handset

Call 0207 287 9928 (Monday to Friday 9-6pm)

Out of hours call 0161 446 4300

Call Waiting

Activate - press *43# and then send/call

Deactivate press #43# and then press send/call

Voicemail

Voicemail on - 1211

Voicemail off - 1210

Cancel all diverts - ##002#

Stop Call Catcher

#148#

To check your own mobile phone number

* *#100#

To get he current time from the network

* *#103#

 

Voicemail

Setting up

Switch on voicemail

1211 followed by SEND.

Switch off voicemail

1210 followed by SEND

Message retrieval

UK

121 followed by SEND

From a different phone

Call the generic Voicemail access number +447836121121, then enter your phone number and your security code.

Abroad

  • Short call 121 (or 242if you use Vodafone Mail) will work in most countries if connected over the local Vodafone network.

  • If 121 is not available, you can access your messages by calling your mailbox number in the international format ie + 447836121121 (your mailbox number is always displayed at the end of Voicemail text alerts).

When connected, interrupt your greeting by pressing 9, then enter your security code, this will give access to your messages.

 

Contact Numbers

Stolen or lost handsets

If your phone has been stolen or lost you should contact the Help Desk immediately on 01962 847000.

Faulty hardware

  • Corporate handsets not under O2 warranty - contact the IT Helpdesk on 01962 847000

    You will need the following information:

    - type of fault
    - contact name and number
    - asset number of the PDA
    - make and model of phone
    - your mobile number.

  • Corporate handsets bought prior to Premier Mobile (eg O2) - contact O2 Helpdesk on 0844 8260 288 (password is WINCHESTER)

Problems with signal strength (ie unable to connect  where you have done before)

Call Premier on 08450 942942.

Hardware orders or international call barring queries

Call IT Orders on 1962 847424

If Premier, Vodafone or O2 can't help...

You need to contact the IT Services Help Desk on 01962 847000 who will escalate it on your behalf.

Any problems encountered when dealing with Premier, Vodafone or O2 should also be reported to the IT Services Help Desk (01962 847000).

If you use another mobile service provider...

  • T-Mobile -  contact John Mundy at County Supplies 01962 826927.

  • Other (eg Orange, Virgin etc) – contact  your Service Provider, the telephone number should be on your mobile phone bill.

 

PDA Frequently Asked Questions (FAQs)

Question What do I do if I've forgotten my PIN or password for the handset?

Answer Only you know this number, handsets cannot be unlocked - contact the IT Helpdesk, 01962 847000

Question The handset won't connect with my PC via ActiveSync

Answer Disconnect and reconnect the USB cable

Question My screen is very dark/dim

Answer Tap the screen to turn the backlight on and adjust the brightness in Settings > System Tab > Backlight

Question My screen is not responding / appears to have frozen / lost connection or 'Caps Lock' is stick 'on'.

Answer You need to carry out a 'soft reset' - press your stylus in the reset hole on the edge of the device

Question My handset won't connect to GPRS

Answer Turn flight mode on and then off.

Question GPRS is connected but my handset is not synchronising

Answer Turn flight mode on and then off.

Question My signal is not as strong as it was when I was on 02?

Answer A mobile phone signal (or reception) is the strength of the connection to the mobile phone with its network. Vodafone’s coverage overall is an enhanced offering over 02 although depending on various factors, such as obstructions - buildings or trees, etc, the signal may vary.

Question I cannot access the internet or emails?

Answer Check your 3G settings - see the information on the 'Settings' tab.

 

PDA Hantsnet Mobile Service - Tips


  • Remember to keep your battery charged - if it is allowed to run flat, any unsaved data will be lost but settings will remain.

  • Usage will effect battery life - using the phone or leaving the GPRS data connected uses the battery faster. Activating wireless will also significantly reduce battery life.

  • Never store any data on the device that you need to keep - data is easily lost if the battery goes flat and the data will be unrecoverable.

  • The handset will function poorly when nearly full and synchronisation will not function when device is full.

  • Don't forget to change the password in your device when you update your Hantsnet password.

  • When you connect to GPRS you are charged for the data that you download - if you are sat at your desk and have a managed desktop or laptop, use the USB cable to connect and download, there is no charge for this (see your user guide).

  • The device will not synchronise if a sufficient phone signal is not available and may require reconnecting if you move location.

  • When you use the device in public beware of your surroundings, people watching could see your PIN or confidential information on the handset screen.

  • Be aware - handsets are often targeted for theft.