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Find a Hotspot

Hantsnet Wireless

The coverage of Hantsnet Wireless service is increasing, the locations are shown below.

Andover

  • Chantry House - 2nd floor meeting area

Basingstoke

  • Chineham library - ground floor office
  • Milestones Museum

Chandlers Ford

  • Library - Staff Office, First Floor
  • Chandlers Ford Library

Eastleigh

  • Hampshire House - 4th floor

Fareham

  • Fareham Library - 1st Floor Public Area
Fleet
  • Local Education Office - Connexions Office, 1st floor

Gosport

  • Gosport Discovery Centre - Training room and all public areas

Petersfield

  • Petersfield Library - 2nd floor office and meeting rooms.

Ringwood

  • Ringwood library - ground floor office

Romsey

  • Hilliers Arboretum - Magnolia, Maple and Cedar Rooms
  • Romsey Library

Winchester

  • Capital House - All Floors
  • Mottisfont Court -  2nd Floor
  • Castle Avenue - Garrat Room
  • Ell Court (see below)
  • Montgomery House -·Trading Standards Offices
  • Discovery Centre
  • County Supplies - Unit 3
  • Chilcomb House - building 4
  • Hampshire Records Office - Cinema
  • Three Minsters - Rm 108
  • Monument House - Whole Building
  • Maths Centre - Whole Building

Winchester Ell Court South

  • Students Grants Post Room
  • 1st Floor - Wellington Room
  • 2nd Floor - Room 229
  • 3rd Floor - Room 320
  • 4th Floor - Room 403 and 408

Winchester Ell Court West

  • All Floors
  • Emergency Planning

Winchester Ell Court North

  • All Floors
 

Troubleshooting

What is the nature of the problem?

What is the nature of the problem?

Here are some things you can try, but if you still have problems, try the Helpdesk (see the 'Getting Started' section for contact details).

Can’t connect at all

  • Is your wireless card is enabled?  See 'Log in' section and page titled 'Wireless card'.

  • Check another application, either Hantsnet or the Internet, to see if that works.

  • Have you changed your Hantsnet password recently?  See 'Log in' section and page titled 'Password change'.

  • Check your signal quality - -look at the wireless status icon in the bottom right of the desktop, if it says 'poor' or 'no signal' move nearer to the Hotspot.

  • Check to see if there is a network connection:

    - click Start
    - click Run
    - type cmd and press Enter
    - when the command prompt screen appears, type ping cache and press Enter.

    Your screen should look like this:

    Troubleshooting guide

Can connect but occasionally lose the connection

  • Check your signal quality: - look at the wireless status icon in the bottom right corner of the desktop, if it says “poor” or “no signal” move nearer to the Hotspot.

  • Is there anything coming between you and the Hotspot?  Check for things like:

    - fire doors, filing cabinets and even some white boards contain a lot of metal, which can block wireless signals
    - microwave ovens which can disrupt wireless signals.

    If in doubt try to move closer to the Hotspot .

  • Is your Laptop battery power low?
    The power management on most new laptops will start to switch things like wireless cards off, when they only have about 50% power or less.
    If in doubt, try to connect to mains power.

Connected but everything is slow

  • Check your signal quality: - look at the wireless status icon in the bottom right corner of the desktop, if it says “poor” or “no signal” move nearer to the Hotspot.

  • Is there anything coming between you and the Hotspot?  Check for things like:

    - fire doors, filing cabinets and even some white boards contain a lot of metal, which can block wireless signals
    - microwave ovens which can disrupt wireless signals.

    If in doubt try to move closer to the Hotspot.

  • Is your Laptop battery power low?
    The power management on most new laptops will start to switch things like wireless cards off, when they only have about 50% power or less.
    If in doubt, try to connect to mains power.

Connected but lose my connection when I move around

  • Check your signal quality: - look at the wireless status icon in the bottom right corner of the desktop, if it says “poor” or “no signal” move nearer to the Hotspot.

  • Is there anything coming between you and the Hotspot?  Check for things like:

    - fire doors, filing cabinets and even some white boards contain a lot of metal, which can block wireless signals
    - microwave ovens which can disrupt wireless signals.

    If in doubt try to move closer to the Hotspot.

  • Is your Laptop battery power low?
    The power management on most new laptops will start to switch things like wireless cards off, when they only have about 50% power or less.
    If in doubt, try to connect to mains power.

If you are unable to solve your problem with the troubleshooting guide, please contact the Helpdesk.

For contact details, please refer to the 'Getting Started' section and the 'Help' page.  To help get a swift resolution to your problem, please also check this page for information you will need to give to Support staff.

 

Tips


  • Disabling the wireless card when you’re not using it will help to save your battery.

  • Your laptop will remember your Hantsnet username and password, so you don’t need to type it in every time you need to connect so if you change your Hantsnet password, you will have to log your new one in your laptop

  • Laptop power management often starts to shut down things like wireless cards when the laptop’s battery is below 50% - if you’re going to be sitting in one place for a long time, you should connect to mains power.

  • Wireless networks work best when you are close to the Hotspot, and there are no big physical obstacles between you and the Hotspot.

 

Frequently Asked Questions (FAQs)

Where are the wireless hotspots?

You can find the wireless hotspots  on the 'Find a hotspot' tab.

How do I connect?

See the information in the 'Log in section' of this Learn.IT guide.

Which wireless service should I use?

Currently there is only one service, Hantsnet Wireless, which  is available for Hantsnet users with Hantsnet Laptops or PDAs.

Can I use my own equipment?

Yes, see the information on the Hantsnet Wireless Guest service.