Basingstoke Discovery Centre

Services and Access

  • Shop - cards and gifts
  • Drinks vending machine
  • Lift to 1st floor
  • Accessible changing suite  - operates on the RADAR Key Scheme
  • Toilet with baby change
  • Room hire
  • Public computers
  • Free internet
  • WiFi
  • Colour printing (charges apply)
  • Scanner
  • Photocopying - colour, black and white, A4, A3 and double-sided (charges apply)
  • DVDs, CDs, video games, audio books

A number of important accessibility improvements have been made at the Discovery Centre including a new evacuation-compliant lift to bring users upstairs to the first floor and a new Adults Services room where the Sensory Team are able to deliver services.

  • Hearing loop in Community and Business rooms and hearing loop at the information desk
  • Disabled toilet with Baby changing facilities
  • Changing Places toilet - ·operates on the RADAR Key Scheme
  • We give free hearing aid batteries
  • We can order Blue Disabled badges for customers
  • The Self service machines - 2 are at a lower level for increased accessibility
  • We have a PN computer desk that can be adjusted
  • All the fire exits have ramps.

More accessibility and disability information


Key to accessibility was the building of a Changing Places toilet.

Basingstoke Discovery Centre has the first Changing Places toilet in the Basingstoke and Deane area. This was made possible by a grant from the Big Lottery to improve accessibility to our services.

Inside the Changing Places toilet

Whilst standard accessible toilets meet the needs of some disabled and older people, there are some in our community who require personal assistance to use the toilet. This includes older children and adults with profound and multiple learning difficulties and those with acquired disabilities resulting from severe stroke, head injury and a range of other serious conditions.

A Changing Places toilet can quite literally transform people’s lives. It provides the right equipment, plenty of space and a clean, safe environment.

Features include a

  • Tracking hoist system
  • Height adjustable changing bench
  • Adequate space for changing with one or two carers
  • Centrally placed toilet with space each side
  • Large disposal bin
  • Emergency alarm

The Changing Places toilet operates on the RADAR  Key Scheme.

We hope that having the Changing Places toilet will enable people to come into town and take advantage of what’s on offer at Basingstoke Discovery Centre in comfort. Individuals and their carers can enjoy choosing a book or DVD, or attend an activity or event, knowing that the facilities they need are close at hand.

More information about the Changing Places campaign and the difference these facilities can make to people’s lives.


Get more out of libraries Information desk

Basingstoke Discovery Centre

Festival Place Shopping Centre
19/20 Westminster House
Basingstoke, RG21 7LS

tel 0845 603 5631

Free unlimited WiFi Internet access

Opening times

  • Monday to Friday 8.30am - 6.30pm
  • Saturday 8.30am - 4.30pm
  • Sunday 11am - 3pm
  • Closed public holidays