Reservations and Requests

Reservations and requests

Reserving items at a branch

• fill in a reservation card
• please give as much detail as possible to help staff trace the item you are looking for
• it is not possible to reserve Reference books.
• charges apply and are payable at the time of placing the reservation
• you will be contacted when your items are ready for collection and you can also check by logging in to the Borrower Information area of the Library Catalogue
• if you choose to cancel a reservation you will still have to pay the reservation charge, which covers administration, and is non-refundable.

Reserving items online

• We regret the facility to reserve online is currently unavailable while we prepare to move to a new computer system. Items can still be reserved by telephone (0845 6035631), or by visiting your local branch.
  We apologise for any inconvenience.
  Find out more about the new computer system

  
  

Can't find what you are looking for?

• if you have searched the catalogue, but can't find what you want, we can usually request books and periodical articles from other libraries in the UK.
• fill out a request form at any library and we will do our best to obtain the item for you.  Please give as much detail as possible to help staff trace the item you are looking for.  Charges apply and are payable at the time of placing the request
• it is not possible to request DVDs, CDs and other audiovisual items from other libraries in the UK. unless you are visually impaired national schemes
• if you choose to cancel a request you will still have to pay the request charge, which covers administration, and is non-refundable.
• See also 'Subject Enquiries'

Subject Enquiries

If you are unable to satisfy your information needs with stock available in Hampshire libraries and you have not been able to identify specific titles we also offer a subject request service.

Trained staff will search a range of sources, including print, online databases and the Internet. When possible we will supply books or magazine articles providing you with the information you need via your local library.

If we can't find anything relevant, or are unable to borrow suitable items, we will try to provide you with a bibliography and/or details of internet sources or other organisations which will assist your research. Occasionally, we may also decide to purchase relevant publications.

There is a charge for this service. The standard fee covers up to three books from Hampshire stock, one book or magazine articles via our Interlibrary Loans Service and/or a list of titles or contact details for relevant organisations. The fee does not cover copying fees, copyright charges or printouts and photocopies which you may also be asked to pay.

We are unable to undertake detailed genealogical, market or technical research.