Access for all

Communication is a two-way process. People talk to each other, there is never a 'one-sided' conversation. However messages may reach the wrong destination if we don’t send them correctly. The same message may mean different things to different people, because of personal experience or background. Also, there are often several ways to interpret a message, and we decide which is appropriate according to the situation at the time.

In Hampshire we have many residents with different needs, so we need to be able to communicate with all of our residents. These guidelines are designed to help include everyone in the community. They should be read in conjunction with the corporate Style guide.

Under the Equality Act October 2010, it is unlawful to treat a disabled person less favourably than another person for a reason relating to their disability.

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  General communications guidance

  • Making your written communication clear and publications guidance
  • Writing on the web
  • Meetings and presentations

   

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  Specialist communications guidance

  • Communicating with people with a learning disability
  • Communicating with people with a visual impairment or who are blind
  • Communicating with people who are deaf, deafened or hard of hearing
  • Communicating with people who are deaf-blind
  • Speech or language difficulties

   

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  Useful information

  • Need a language interpreter?
  • Contact details

   

If you would like printed copies of any of this information please send an email to corporate.communications@hants.gov.uk