Communicating with people with a visual impairment or who are blind

Always include information on your document about the availability of other formats such as: "This information is available in Braille, in large print, on a Word document, or on audio. Please contact [Hantsdirect number]." This information should be in large print, i.e. no smaller than 16 point but preferably in 18 point, Arial bold and sometimes Verdana bold are recommended for people with visual impairments.

For written communications for people with a visual impairment or who are blind, you need to take into account the publications guidance, and also consider the Royal National Institiute for the Blind's (RNIB) Clear print guidelines.

The RNIB's Clear print guidelines


Avoid glossy paper because glare makes it difficult to read. Choose uncoated paper that weighs over 90gsm. As a general rule, if the text is showing through from the reverse side, then the paper is too thin.

Large-print publications

We suggest you prepare one master copy in large print so that you can duplicate it when you are asked to.

It is tempting to use a photocopier's enlargement facility to produce large print from your original document but this can distort the text, making it hard to read. It is far better to print off originals as and when you need them.

Follow the RNIB's Clear print guidelines and also the following advice.