After English, the most commonly used languages in Hampshire are Punjabi, Gujerati, Nepali, Urdu, Hindi, Bengali, Chinese and Polish.
Language interpreters are there to help people facing difficulties in speaking or understanding English to access information.
For BSL interpreters see: useful contacts section
When to use an interpreter
Language Line enables you to access interpreters for over 170 different languages on the phone. This service is useful for initial or emergency contact to establish basic information, or when an instant response is needed in a language support situation.
The service is available 24 hours a day, 7 days a week.
Guide to using Language Line
Step 1 - Phone them on telephone number: 0845 310 9900 (local rate number)
Step 2 - You need to tell the operator your ID code:
Step 3 - The operator will then ask you:
Step 4 -Brief the intepreter on:
More information is available at the Language Line website
Useful documents to download
Tips for working with an interpreter 107kb
language identification card 228kb
commonly asked interpretation questions and answers 90kb
expanded language identification card 2mb
accessing a telephone interpreter 772kb
How to use the telephone interpreting service 24kb