Language interpreters

After English, the most commonly used languages in Hampshire are Punjabi, Gujerati, Nepali, Urdu, Hindi, Bengali, Chinese and Polish.

Language interpreters are there to help people facing difficulties in speaking or understanding English to access information.

For BSL interpreters see: useful contacts section

When to use an interpreter



intepreter diagram

Language Line

language line logo

Language Line enables you to access interpreters for over 170 different languages on the phone. This service is useful for initial or emergency contact to establish basic information, or when an instant response is needed in a language support situation.

The service is available 24 hours a day, 7 days a week.

Guide to using Language Line

Step 1 - Phone them on telephone number: 0845 310 9900 (local rate number)

Step 2 - You need to tell the operator your ID code:

Step 3 - The operator will then ask you:

Step 4 -Brief the intepreter on:

More information is available at the Language Line website

Useful documents to download

Tips for working with an interpreter Download Acrobat Reader to view this PDF 107kb

language identification card Download Acrobat Reader to view this PDF 228kb

commonly asked interpretation questions and answers Download Acrobat Reader to view this PDF 90kb

expanded language identification card Download Acrobat Reader to view this PDF 2mb

accessing a telephone interpreter Download Acrobat Reader to view this PDF 772kb

How to use the telephone interpreting service Download Acrobat Reader to view this PDF 24kb