Case Studies and Reports

The following varied selection of case studies made available through Flexibility Limited help further evidence the potentially wide ranging benefits of Teleworking to both public and private and large or small organisations:

Case study - flexible barristers' chambers
This case study from Swiftwork is of a work-life balance flexible working implementation in a very traditional setting.

Case Study: Telework at Nortel Networks
We present a case study - both corporate and personal - of teleworking at a company that has some 12, 000 teleworkers. It's kind of comforting when people who want to get the rest of us to be more flexible do it themselves, and on such a grand scale. Kind of like architects who live in houses they've built, or physicians who heal themselves, perhaps.

Case studies in "sustainable telework"
How sustainable is Teleworking? We report on some of the findings of a European project that is measuring the economic, environmental and social benefits of Teleworking. Includes particular focus on BT (British telecom) and BAA (British Airports Authority) at Heathrow

Thurso Contact Centre
There's a short case study on outsourcing in the Flexibility interview with Iain Herbertson, about the pioneering contact centre at Thurso, in the far north of Scotland.

Teleworking in the sun: the Crete telework Network
Want to go on holiday - but also stay effectively in touch? The Crete telework Network may have the answer.

Teleworking for MPs
From the archive this - former UK MP and former party leader Paddy Ashdown writes about how Teleworking helped him to be more effective in his work

A selection of case studies elsewhere on the Web

DELNI Flexible working: a guide for employers and employees
This booklet offers practical guidance to employers and employees regarding the new right for parents of young children to request flexible working arrangements, and the related duty of employers to consider such requests.

Telework Guidance for employers and employees (PDF, 285kb)
This DTI developed guide is endorsed by amongst others, the Parliamentary Under Secretary of State for Employment Relations; the Director General, Confederation of British Industry; Employers’ Organisation for Local Government, CEEP UK; General Secretary, Trades Union Congress.

Extending working life: A review of the research literature (DWP)
This introduction to a Department of Work and Pensions research paper looks at Flexible Working from the perspective of the more mature (in years) employee.

Health & Safety Executive - Homeworking
This is very readable overview document (downloadable as a PDF file) produced by the Health and Safety Executive focuses upon the main aspects of Health and Safety legislation that needs to be considered by home based workers and employers alike.

Flexible working at Vodafone
Some 3,250 of Vodafone's employees now work in an environment that has revolutionised their working day, with opportunities for a better work/life balance and improved working practices

Benefits workers at Salford City Council
Pilot of initially 4 benefits staff showed many benefits from home working.  Includes the memorable bullet point "roll out home worker to property"!

Surrey County Council pioneers new ways of working
Case study by Journalist and Consultant Andrew Bibby, reporting on new ways of working at an English County Council

Flexible staffing case studies
Classified by sector, from the Manpower website