Hampshire Cultural Trust

Access information

Milestones aims to be as accessible as possible to everyone. If you have any questions or concerns, please feel free to contact us.

Entry fees

  • Our admission policy admits the carer of a disabled visitor free of charge, while the concessions admission fee applies to the disabled visitor.

Wheelchair users and visitors with mobility requirements

  • Milestones has plenty of parking spaces, including allocated accessible parking spaces near the main entrance and space available for coach and minibus parking.
  • Toilets and accessible toilets can be found on the entrance level (Level 0 in the lift) and the museum floor level (Level -2 in the lift).
  • Our café is fully accessible to wheelchair users.
  • There are two lifts available, one either side of the main stairs. The museum arena is on floor –2.
  • You can hire wheelchairs or motorised scooters for use during your visit. Please enquire at reception. The hire of these is free but subject to availability and should be booked in advance of your visit.
  • The Victorian part of the museum has a predominantly cobbled floor with tramlines. The 1930s area is flat though some areas of the flooring are textured. Both areas have pavements with dropped kerbs.
  • Seating is provided around the museum.

Deaf and hearing impaired visitors

  • An induction loop is fitted in reception.
  • One way of giving information to visitors involves using audioguides, hand held devices that give audio commentary on the exhibits. The audioguides have a wide-ranging volume control but if required, we do have headphones that plug into the audioguides to make them easier to hear. For visitors with hearing aids we have a portable induction loop, worn around the neck, to improve access to the audioguides. Both are available on request but subject to availability.
  • Written transcripts of the audioguides are also available on request.
  • All audiovisual presentations in the museum have subtitles.
  • Assistance dogs are welcome in the museum.

Blind and visually impaired visitors

  • Assistance dogs are welcome in the museum.


Emergency procedures

If the fire alarm sounds (audible voice warning), we ask visitors to leave the building by the nearest exit following the green fire exit signs or by asking a member of staff. Visitors may not use the lifts.

We ask visitors to make their way to the assembly point on the field and wait for further instructions. If you require level access (no steps) we have a disabled fire exit at the back of the museum. Members of Milestones staff will be on hand to support visitors with their evacuation of the building.

Please contact us before your visit if you feel you would like to discuss your requirements.