The service plan sets out the improvement priorities for the Commissioning & Partnerships Directorate and shows how our work is contributing to meeting the strategic aims of the ASD. It does not describe a single service or initiative but is a strategic overarching document that brings together a wide range of different activities that will in many cases also feature as objectives in care group service plans for the Department.
As is described in the impact assessment, our customers are from a diverse range of backgrounds and age groups. The introduction of personalisation and the steps we are taking towards the roll-out of self-directed support which are described in the service plan will make a significant contribution towards helping tailor the services we commission towards the individual needs of all our customers.
In following the national Fair Access to Care Services guidance, we currently only provide social care for those who meet certain eligibility criteria (in Hampshire’s case, this means only providing services for those in substantial or critical need categories) so our services are in one sense excluding parts of the population. However, they are focused on those with the least means and in the most vulnerable categories. Also, we are increasingly widening the support we provide through our substantial wellbeing and partnerships commissioning activities, and our moves towards increasing the information, advocacy and advice we provide to self-funders.
Work in later 2008-9 on the Hampshire Model of personalisation is taking forward this agenda still further.
full report attached 67kb
The services we currently commission do not always meet the needs and wishes of the individual client which creates an inequality of experience and outcomes. Personalisation offers a way to address this, by giving choice and control to the individual.
Older people’s mental health needs are not met appropriately and fairly.
Choice & control require there to be suitable options available
Ensure that the market development for personalised social care takes into account the needs of minority groups in particular
Chandra McGowan/Mick Moorhouse
Evidence of BME, lesbian, gay, bisexual, disabled and those of strong faith creating personalised care solutions
Older people’s mental health needs are not met
mplement the Hampshire Joint Older People’s Mental Health Strategy
Catherine Pascoe/Ann Bullen
Better care pathway
Quarterly at JIB